Dover Federal Credit Union 225 South Saulsbury Road, Dover, DE 19904

"Very poor run establishment,Not people Friendly,Can never speak to a human,messed my account up, Reported a late payment to credit company,Fico score dropped 80 points,Never use this bank I mean it."

"If I could give this branch and this credit union 0 stars, that's what it needs to be. Came in to rectify a problem with my account, and to ask questions about the credit card they have that took almost 6 WEEKS to get in the mail, and NOBODY in-branch knows anything. When my statement closes, how the cash back posts and when, NOTHING. Mind you, they only have ONE credit card. How their branch reps know nothing about their SINGLE credit card is beyond me, and a big training issue. They should know the program and its details like the back of their hand or at least have an in-desk insert or file to pull up and reference. I was told to "check online", and when I persisted I got an attitude from the rep named Michelle asking "if she could just call me tomorrow?". All within an earshot of the branch manager who could hear everything. So that's how you know it's bad, when the reps have no fear to display their lack of customer service and empathy RIGHT in front their manager - this is somewhere to avoid. I've been pro-credit union my whole life, but I see why Chase has relationship bankers and charge fees, because you get what you pay for or don't. If you have substantial deposits - look elsewhere. They def don't know how to cater to that crowd, they clearly are used to $9-$10/hr crowds who have no credit and only want to cash a check since the reps themselves have no customer service skills AND they don't know anything about their only credit card product...clearly, and why would they, cause many must not be able to get approved for it - and even if they do, you won't get it with any urgency."

"WARNING. This bank will willingly give any amount of money requested away to anyone claiming to be you. This is a great place to use if you want your money stolen. Then when you call you get told that you are not on the account (even though you have been for eight years when you OPENED the account) and theres nothing they can do. I encourage everyone without an account here to go to literally anywhere else, and anyone with an account here to know your money is not safe. At a moments notice your hard earned dollars could be walking out the door with a criminal. How this place is still operating is baffling. Al Capone would be more trusted with my money than these con artists"

"One of the worst "banks" ever. I have had to report them to the NCUA for lies and stollen funds, on top of mishandling of accounts. All on recordings. This lawsuit should be fun...but the local media is going to have more fun."

"I have been a member for over 20 years. This credit union have always been there for my family and me. They serve there customers with a smile and prompt service. I would recommend them for all customers who wants affordable rates and quality service hats off Dover Federal Credit Union."