Lys Love Yourself

"Poor quality clothing, and cheap! Products do not appear as shown in pictures on website. Be extremely careful when placing an order (DO NOT GET OVERLY EXCITED, because items look cute & that's all,) that it does not state final sale because they will not allow a store credit or exchange even with tags. They are well aware of the poor quality of clothing they are selling. They don't care! Rip off!!!! I made a HUGE Mistake I did, please don't do the same!!! Just a FYI for customers. Today is 4/20/22 and this unprofessional company has yet to mail back the item they claimed they sent back to me in regards to them not wanting to do and exchange or refund! Where is my item LYS??? So can give the mess away. I paid over $100 for it, so what the problem now? I have yet to receive it since this review. Please send my purchased product back or I will make this a bigger issue!! Finally received the product back! Now I can give it away! Thank you!"

"Lys has a lovely environment that is very welcoming the staff is Great at helping you style your look(s). If you are looking for good quality and timeless pieces Shop with them, I promise you will not be disappointed. My 1st going was about 4-5yrs ago and to this day they still offer the customers wine why they shop:) I love it!!!!"

"First, let me say this boutique has lovely pieces, and I was excited about finally purchasing from them after following their Instagram for about a year now. I was disappointed when I received the dress I ordered. It was thin and looked cheap; the quality did not resemble as advertised. In the package, there was a return option for my order. I followed the steps to request a return, letting them know about the quality of the dress but was emailed back saying this item is not eligible for refund or exchange. I went back on the website, and in my error, I misread the refund/exchange policy but was confused because the card in the package said the dress could be returned. However, I am currently unable to get a refund or exchange the dress, which I understand due to the policy. I wanted to warn future customers to be careful when ordering from an online boutique and to pay attention if every item on the website cannot be refunded or exchanged, proceed with caution."

"I came on the evening of December 22nd 2020. I loved my items the clothes were really cute and fit so nice. They were complimenting to the body also. I didn’t like the woman’s customer service that was in the store the night I came there (which was my first time coming into the store). She wasn’t polite and made me not want to come back to the store yet I would still patronize this business because it is black owned. The woman did thank me for my purchase which was the most courtesy I got from her that evening. Please make sure your customers feel welcomed appreciated and have good customer service because naturally they would want to support again in a atmosphere like that. I would highly recommend this brand for its clothes, designs and quality."

"I ordered an item from this amazing boutique. I saw a beautiful blazer via IG ads and just had to have it. The blazer came very quickly, but there was a small issue with the item that the vendor immediately accepted responsibility for. The return process was very simple. She issued me in store credit the day she received the item back in her store. I placed another order with the credit and received it within four days of placing my order. The person I spoke with was so polite and I really feel like their customer service is above and beyond. I am, like so many of my friends, making an effort to buy from small businesses and women owned businesses. This was a great experience, especially considering the state of the country and the growing issues with USPS. If you are considering making a purchase, just do it. I certainly will be again. Happy Shopping!"