Ferguson Bath, Kitchen & Lighting Gallery

"Just wanted to express to Erin and the staff for their great help with our bathroom renovation. They had great suggestions and had products delivery as soon as needed. Thank you."

"Poor customer service. I went in to the store after calling first… not one salesperson offered to help me. After waiting for quite a while, I left. I will not do business with this company."

"We purchased a shower base and walls set from them a year ago. Due to some issues that project got delayed til this month. We opened the sets and the team there ordered us a shower base and tub walls. They don’t go together. The manager pretty much said too bad it’s beyond your 90 days. Fortunately we contacted the manufacturer, who helped us out immensely. Not only did they order us the wrong type of wall but our salesperson when we initially purchased assured us they were perfectly fitted to accept grab bar, shower seats etc. they are not! The model we needed had supports enclosed but because of her lack of knowledge she got our order wrong on all levels! They have beautiful merchandise and eventually we got got mostly what we needed but it was not easy, it required 5 trips down, and we ate forced to do a lot of custom work to make this install happen. Be careful what you buy!"

"Have to agree with the previous posters about the poor customer service. Have been there 2-3 times recently and the gals at the front desk don't even look up or acknowledge you when you walk in. I even had an appointment but arrived 20 minutes early. I stood at the front desk to try to let them know I had arrived and the gal was fooling around on her computer and she never even looked up. I was only a few feeet away from her and I know she saw me. I finally just walked around until my appointment time and then returned to the front desk, and then, and only then, did she look up. No hello, no can I help you. Just stared at me like I was interupting her game of Candy Crush. Returned a week later and was met with the same response. Had a few more questions, called and left phone messages which were not returned until I finally left a voice message asking if the person I had been dealing with had left the company. Since my contractor uses this firm, I did order from them, but I will not return. There are too many other places who actually want your business and don't competely ignore you. Maybe this business is doing so well they don't need or want new business."

"The after the sale service is horrible. If you want to set up an appointment to order a product, no problem, you'll get a call back right away and they are happy to take your money. If you have an issue, good luck. We were advised to buy our fixtures in advance due to uncertain lead times. No problem. Bought them early, then build was delayed. Everything was stored in climate controlled space until we were ready, which was approx 9 months after we received them. Come to find out, one of our faucets ($750) had a defective finish. REPEATEDLY called the showroom and left messages to get a call back, didn't happen. Called the branch manager, he never called back either. Manufacturer wouldn't do anything, was passed the 90 day warranty. Finally, someone from the showroom called back. Didn't seem like she wanted to do much for us, said she would talk to the manager and call me back the next day. Well, she didn't call, surprise! For a single faucet, this wouldn't be such a big deal, customer service still sucks when it comes to getting a call back, but for this single project, we spent almost $11,000. I would expect Ferguson to care a little bit about a customer with a sizable amount of money spent, who is also a contractor that sends customers to their showroom. Not anymore. I don't expect a free replacement but I do expect much better communication. Perhaps a faucet at cost but I won't count on it. Before a response is written to this review, I will not reach out to "resolve the issue" because I've been doing that without success."