The Home Depot

"I had to pick up shelf pegs and was near this Home Depot so I stopped in. The customer service rep I encountered was not only helpful but very personable. She initially couldn't find exactly what I needed and when I had first approached her I knew she was busy using her laptop at a nearby desk. She eagerly got up to help me and when she wasn't able to find what I needed she reached out to another associate. She then directed me to the aisle where they could be found. It was a pleasant experience chatting with her. I was able to also find what I needed as a result of her not giving up and handing me off to someone else. I wish I remembered her name because she deserves to be mentioned. Sometimes you come across the nicest souls when you least expect it. The store itself was tidy and seemed to have good energy. There also were no long lines like other Home depots I've been to in prior days."

"This is the worst Home Depot of all Home Depots. We met with an HD designer and designed our kitchen. We then ordered our custom kitchen cabinets. HD designer submitted the incorrect design, causing the incorrect cabinets to be made. They then wanted to charge us for their mistake and sent damaged cabinets. They called multiple times, saying that our order was ready for pickup. We arrived numerous times to no order. It was never prepared. We spoke to the department head and manager multiple times, and they are no better. Communication amongst management could be better as well. We complained to corporate, but no results. Next up is a complaint to the AGO. Stay away from this HD."

"Horrible service from customer service and manager. I purchased a kitchen faucet and it had a missing part. It was the only one they had that would suit my needs. It was the last one of the small stock they keep so I couldn't simply exchabge it. The have a cheaper model that has the exact same part I needed. So the simple solution is that they have a missing part from a cheaper model instead of a more expensive model. But no, that makes too muxh sense for them. They said it creates an inventory problem. I said fine, I would purchase the cheaper model and then return it instead of the one I needed. That wasn't good enough for some reason. The manager made faces and had to do some work instead. The plumbing dept is poorly stocked also. I had to purchase ancient gate valves instead of ball valve shutoffs. What a poor experience in every way. If I had more time I would have returned everything and went to a real supply house."

"Love this location and the people in it. My only reason for my review today is to let upper management know it would be great if they took Apple Pay for payment. Home Depot makes WAY too much money not to update their payment equipment!"

"This store is terrible with their choice of employees and most importantly, terrible management. There's not 1 employee that knows what they're talking about when you have a question and you're always passed along to the next employee who has no idea either. All of their listed amounts of materials on the website are very far from being correct. One would think that management would properly train their employees for which ever section or department they're going to work in but, that's certainly not the case. It's amazing that anyone who works here is even capable of being employed."