Best Western Plus Philadelphia Airport South At Widener University

"NEVER AGAIN!! UPDATED!! Since checking out, I found out a few things regarding your software. 1. It’s not fool proof. There are frequently false alarms. 2. The smoking charge used to be $50 but now is $250 due to the amount of money the owner spent on this “air quality system”. 3. Vaping is not included in the”no smoking policy”. So I had no way of knowing that I couldn’t vape. 4. No one called me until hours after you charged my card. If they had this would have been a completely different review. I’ll never stay at this hotel again, maybe not a Best Western hotel anywhere. Don’t waste your money on this dump. Location is terrible, not a safe space to be. Parking is ridiculous and good luck getting your luggage into the hotel. They charged $250 for smoking in my room, then they called to tell me that, she was rude and told me that if their “alarm” goes off again they will kick me out of the hotel. Of course that’s after taking over $500 from my account. I called Best Western customer service, she was unable to help me. So I filed a dispute with my bank. I will fight it until the bitter end. I’m not smoking in my room and I won’t pay an extra penny. This place wasn’t worth the price before the ridiculous charge of $250."

"This is my second visit to this hotel And the staff is really nice and hospitable. Mitchell really shows that he cares about what he does. Anna is always very polite and professional each visit.. and Ray was professional and friendly also...Cleaning staff is Attentive and polite.. It has been a very pleasant visit this Stay... Good staff and Customer service makes all the difference.. Keep up the good work Guys!"

"I was hesitant to write a review but I think my input may assist management in making some positive changes. The fry desk staff and the Breakfast staff was polite. The issue was with the room, the first room they issued the heat didn’t work. The staff did get me a new room, upon moving my stuff in it was a roach crawling across the bed, and also the top sheet had a blood stain on it. The other thing was I put the clean the room sign on door knob and all they did was replace the towels and dump the trash , they didn’t attempt to make the bed. I conclud with until management fix the pest problem and maintenance problem I would not recommend."

"My room was spacious, staff was friendly and helpful. Great location. The place has a lot of potential, but it just wasn’t clean. I was mortified to find two roaches in my room in the middle of the night. I hate to post a negative review, but I have to. My standards aren’t terribly high, but my room was just kind of gross."

"My dad and I came down for an Eagles game and the 2 ladies MS Rey and Anna at the front desk were so very kind and so very helpful in guiding us to good restaurants, shops and even the best things to see in the city. These 2 ladies customer service skills is way beyond what I have seen over the years and I am in customer service field. They deserve a huge recognition. As for the room it was very clean and fresh towels both days we were there. The breakfast was also good."