Pet Supplies Plus Woodlyn 1300 MacDade Boulevard, Woodlyn, PA 19094

"I loved the convenience of this store up until today. Writing this review so customers are aware of the return policy. Today I tried to return a bag of cat food bought the previous day, this bag of cat food was recommended highly by an employee so I wanted to try it out, not realizing that it was freeze dried food. I’ve tried in the past to feed my cat freeze dried treats and he does not recognize them as food. So after my cat not eating a whole day I tried to return my purchase. The manager was brought up to the front and told me that I could not return the food until I tried to feed it to my cat for 7 days, I explained how my cat did not recognize it as food and he responded by “if your cat is hungry enough he’ll eat” after going back and forth I asked for a copy of this 7 day trial return policy. Where the store manager informed me that they have no “paper copys” and I HAD to go online. After searching over 30 minutes I could not find this policy online I decided to call the store where I was directed to the owner, who was ALSO unable to find the return policy online, let alone a 7 day must try trial documented on their return policy. Long story short do not let this “store manager” tell you what you HAVE to do to get a return"

"I’ve been sick, so I asked my husband to go to the pet store after work to grab a few things for our cats, since they were out of cat food. I’m the one who normally does the shopping for them so I wanted to go to the website and screenshot pictures of what we needed, just to make it easier. When I went on the website and saw they did same day, free delivery. I ordered everything I needed and it was delivered within 3 hours! I’m beyond impressed! My cats are happy and my Dog got some treats too. My husband is also happy he didn’t have to make the run! It was a win for everyone!"

"Great store for all your pet supply needs. Lot's of variety and the staff are wonderful. Always friendly and helpful. Thank you for great service."

"I do all my dog food ordering online and spend about $400 a month on dog food . I went in today to explain to the manager that I wasn’t able to use my free bag coupon online and when my wife went in they were out of the flavor we get for our dogs he wasn’t very helpful . My coupon was expired by one day and when I explained this to him he just said you can use it online and that they haven’t been out of that flavor . This may be true but it would not allow us to use it online and if my wife did not see the flavor because sometimes it’s up top on the shelf all this is understandable. But for him not even take into consideration that online could have not allowed us to use it and even though we have two months to use it we haven’t had the time to physically come to the store we have just been buying food for our dogs . I asked if there was someone else to speak to and he said no he was the manager I’m sure there is someone else above him . I’m not saying that this is not a good store but for the amount of money I spend there and to not even try to have a discussion about it and brush me off leaves a bad taste in my mouth . I started going there because of someone telling me to support local stores but to be honest local isn’t always better especially when the manager acts the way he did if he would have tried to help and the answer was still no about the coupon I would have been ok with it but now I’ll just go back to chewy and purchase the food for my dogs ."

"I love this store. I go here to get treats and my dog groomed ... My dog is always extra excited when I bring him. Everyone is friendly and do an awesome job with my dog. I've been bringing him there for almost 9 months"