William J. Mis Insurance Agency 156 Elm Street, Westfield, MA 01085

"Super nice people, great prices and great service!"

"Best one stop shop insurance company! Super friendly employees! How a company values you is important to me and this company goes above and beyond!"

"I reached out to them regarding a quote, Allison said she would be talking to Mike and getting back to me as soon as possible. Did not call me for hours and when I reached back to her she kept telling me the same thing and hanging the phone up. Called again and got Bill this time but he wasn’t any different. Great business strategy guys! Keep ignoring your potential customers good job! If an insurance agent cannot call back about a quote, how could anyone risk their insurance policy with them."

"We've had the most frustrating experience working with Bill. Our insurance policy lapsed because he kept having his staff fax our paperwork to the bank despite being given the website where the paperwork needed to be submitted. He lied several times saying he called the bank to try to fix the issue when their records show I'm the only person who has called about our account. I had to call around to get our paperwork and submit everything myself because he let this go on for months. He doesn't stay on the phone long enough to answer any questions, always says "let me call you this afternoon" and has never called back. Essentially we've had no one advocating for us from his office. Worst customer service experience I've ever had."

"Good people. I miss Tanya. Allison is great too now. She is very much a perfect assistant to Mr. Mis. Bill has much work usually but pretty empathetic and works with you as much as legally possible. He comes in early and works when others aren't in or it's not a normal work day. Much the gentleman too. Respectful. The best part of doing business with this local agent is that it's personable and not a phone type, "not able to get ahold of a person" place. They are there. You see them. It's worth the wait or making an appointment. If you ever have an appeal it just may be you need patience."