CURE Auto Insurance

"As of today, I still am waiting to hear from a supervisor. Apparently they do not have an option to transfer the call! Make sure not to be in an accident, mind you it was NOT my fault, and they total your car! I have not receive my total loss check, even though I have done all the leg work and submitted the requested documents on time! The adjusters , well mine at least has ghosted me, doesn't respond to emails or return my calls, and the best part is his supervisor is doing the same thing. Why if you mail a check out on 1/9 it doesn't come on time. It has been over 10 business days, but if you don't make a payment they want to cancel your policy. I will continue to update/post a new review daily until this has been resolved and a supervisor contacts me. If I could rate them zero stars I would! Terrible customer service! They try to cut you off every other word, the adjusters never respond to you emails and pretend to miss your call, until you send a stern email. They say someone will call back and they never do especially a supervisor! I can't wait until I'm finished with them."

"So far so good! My rates are wonderful compared to what I've been paying. I've never had a ticket or anything in my life and I was paying three times as much as I'm paying now. I tell everyone to check this place out. Totally saved me a fortune!"

"Worst customer service ever. None of these representatives are on the same page… and they will all tell you different information every time you call. Half the people you cannot understand. There is absolutely 0 professionalism in this company. I was told by a rep that I would receive an email about my policy being canceled and a refund (because I only used 9 days of the policy I paid for, before losing my ability to drive my car and having to cancel). Days later and there is no email. So I call again and was told they don’t send emails for cancellation or refund and that they send a letter via mail. So why was I told I would be receiving an email? No body knows anything and everyone will tell you something different every time you call. I better be getting my refund."

"Please I’m imploring everyone to STAY AWAY from this insurance company. They’re a set of SCAMMERS! Again I repeat, STAY AWAY from this insurance company. They’ll cancel your insurance in the blink of an eye. My husband has been with them for over 6 years and you can never be late or even ask them for a payment arrangement. My husband’s payment was one day late and they charged a $25 late fee. Called them back on his behalf and they said they could reinstate his policy they had to wait for someone to tell them how much it would be. They told me I would receive a call back. Waited and waited they didn’t returned my call. I called them back and was told the same thing. They charged a ridiculous amount of fees including a $17.95 to make payment via phone with a customer service representative. They don’t cover any costs in case of any accidents and any damages or injuries. Their customer service staffs are rude and unprofessional. They will double charge you a processing fee if you’re trying to make payments from two different cards. Been telling my husband to cancel his policy with them and they’re giving him a hard time because all they crave for is MONEY. They’re the WORST car insurance company on this planet. STAY AWAY from them please. Worst experience I’ve ever had. They’re a set of thieves."

"I just started with this company and this has been the worst experience ever. I had my car towed through them and the tow truck messed up my all wheel drive. My car has been at the shop for almost 3 weeks. The adjuster called and said have the shop send pictures. I said their is no physical damage only noises but ok. We sent pictures. They have talked to the auto shop. I also called to make sure they had everything. Two weeks later I get a call from the CAR RENTAL COMPANY, NOT CURE, telling me that they denied my claim. I called cure and she said Oh we put a letter in the mail. WHAT!! How do you inform someone a claim isn't being paid when I have claim with you! The auto shop said they said oh you fixed it so we can't tell what's wrong with it. They wanted my car to sit for 3 weeks. They never asked or said they were coming, they asked for pictures. The auto shop said the tow truck they sent out definitely messed up my car because it was towed wrong. It was towed for a cooling leak, nothing with my suspension or tires was wrong with my car. This is wrong on so many levels. I feel they NEVER intended to pay. I will definitely be shopping for another company asap. They are horrible unless you're getting no fault, stay AWAY. You have been warned"