High Ridge Family Practice 30 Buxton Farm Road, Stamford, CT 06905

"I took my son here yesterday for a SORE THROAT. Asked the doctor for a step test, but she refused to give him one, even though she tested him for covid and the flu. He felt miserable all day. Hours later one of his sisters ended up in the ER, and guess what she tested positive for? Strep! She’s feeling great now, having had started on antibiotics. My son wasted a day laying around because of the doctor’s arrogance. This practice is good at finding available times to see patients, but that is pointless if they are willing to send patients away with an undiagnosed infection! Also, to anyone considering this place because of Dr. Burkun: other than for the initial visit we never got to see him again. He doesn’t seem to have a lot of availability."

"We have used High Ridge Family Practice for many years. All three of my family members are patients. This office is great! They always fit us in and when I call they are very nice and try everytime to help me."

"This place is wonderful! We especially love Dr Berkun as our pediatrician, he genuinely cares for his patients and they aren't just a file in a cabinet. He will come to the hospital to visit your newborns, and he is available 24/7 to help set you up for success as a new parent. His goal is to make you 'a second child parent with a first baby,' and we love it!"

"If I had the option to fhoise ZERO STARS for patient service I would - the patient service here is horrible - literally the only person who actually works from my experience is Carmen - I have called several times and each time it’s the same story, they leave you on hold for a minimum of 15 minutes or long enough for you to get frustrated and hang up. I’ve been trying to get my blood test results for 2 days and all I get is “I’ll try to have someone call you back”. The front desk staff aren’t organized or knowledgeable and they definitely don’t know how to deal with patients. There is no sense of urgency whatsoever - I will be getting my records transferred ASAP!"

"Horrible customer service and even worse management. They made my wife come in for a completely unnecessary appointment just so they could bill us ($110 for less than 15 minutes). When I called to speak with someone about it, the woman in billing was extremely rude and dismissive, so I decided to contact Dr. Falkoff directly. What a waste of time. Instead of addressing the customer service issue (my reason for contacting him), he chose to be condescending and then unresponsive. We used to love this place and never had a problem until now, but we are both very disappointed in the direction this practice is heading. P.S. - My wife and I have had 4 combined appointments in the past 4 months and we have yet to see an actual doctor. That's unacceptable when they charge a minimum of $110/visit."