Hartford HealthCare-GoHealth Urgent Care 1646 Boston Post Road, Milford, CT 06460

"I am a healthcare provider myself who visits this urgent care somewhat frequently for the care of my fiancés recurrent health issues. There are two providers we’ve seen. Lois-Ann Lovelace PA-C, who is thoughtful, kind, a good listener, and empathetic. Absolutely wonderful. The other one who we have spoken to on the phone and just met in person, Angela Henderson APRN, has demonstrated the inability to listen to her patients by interrupting and making condescending comments. She had a poor attitude and was quite rude. She completely dismissed my fiancés concerns when he stated the usual progression of symptoms, stating his tonsils may swell to the point of occluding his airway which has happened twice in the past, to which she responded “probably not, I’ve seen bigger tonsils” - complete disrespect. The note written in the chart shows 100% inaccurate information, and I feel as if going there was a waste of time and money to see her. It's disappointing because if my fiancés condition worsens quickly (as it does 9/10) we will end up at another urgent care by tomorrow morning. I would not recommend this clinic unless seeing a different provider, because everything else about the place is wonderful. I will be calling Hartford healthcare to make a complaint against her as well. High quality patient care is so important to me and when I see a provider behave in this way it is very upsetting, as no one deserves that, especially when they're sick."

"I will never go to this walk in again. The APRN was very rude, I came back positive for flu A she didn’t give me medication and was accusing me of smoking! How the room smelled like *weed* mind you I don’t smoke never have a day in my life and why would ever in the right state of mind smoke indoor especially at a doctors office when 1. I don’t feel good and 2. I can hardly even breathe! I felt so offended and attacked so I ended up going to another walk in and got a second opinion being that I have a little baby at home and they confirmed I have flu and gave me medicine ! Will never go here again ! The person who checked me in was very nice and it’s very clean just the APRN I seen today was very rude and Inconsiderate it it made me feel very uncomfortable with the comment of the room smelling like weed and when i told her no i don’t smoke kept insisting as if i was lying!"

"Had a great first visit , took both my husband and myself right in after saving our spots online. The nurse was friendly and informative. Took our vitals and info quickly with zero wait. The doctor was quick with results and gave us the right meds to feel better soon"

"I recently visited this site, the office staff, front desk and tech were excellent, however, the APRN who treated me, was extremely rude, had a terrible bedside manner and made me feel rushed, very dismissive. That is not the way a patient should be treated. Unfortunately, my son went there a few days after me and had the same unpleasant experience."

"Had to bring my 4 year old here on Christmas Day. Everyone was so nice and helpful. They did their best to get us in and out as quickly as possible. When we were done they gave my daughter a a little gift that made her so happy!! Would definitely come back and recommend to anyone in need of a local walk in/urgent care!"