Bridgeport Hospital Milford Campus

"I was referred to go to the hospital for an Urgent Ultrasound to rule out DVT (blood clot) in my legs. Typically i like to stick with St. V's with HHC since all my docs are HHC and that's where all my information is, but the urgent care recommended me to go to Milford hospital. I got there at about 8pm. Check in was easy and they told me to wait in the waiting room. Gina checked my vitals and made me feel better about the symptoms i was having. She was great! At 8:30pm they took me up for the ultrasound and it was finished by 9pm . I spent the next half hour waiting for someone to come get me to bring me back to the waiting room. All of the nurses and staff were saying how busy it was, and that they havent been this busy in weeks. There was no rooms available in the back, people were being treated in the hallways so they finally came to get me to bring me back to the waiting room at 9:30pm. The ultrasound tech told me the radiologist was reading my scan as it was urgent and to wait in the waiting room for my results. I then waited in that waiting room till 12:30am! I wanted to leave so bad but i was thinking if they just call me back there maybe they can figure out what's wrong with me. If i leave, I wont find out till i see my doc next week. I couldnt wait anymore. Finally at 12:30am, nobody had called me back, the waiting room had emptied out I honestly think they forgot about me and just don't know what's wrong with me so they left me there. Nobody even bothered to tell me my results. I logged onto the portal on my phone and got the results my self which is just crazy. I went to the front desk and said i would like to go home, nobody has come to even talk to me and I just wasted all of my night here. The security woman told me she would check with the nurses AND THEN they said they wanted to speak with me. I went into a room to which the PA said shes unsure why im having this problem and to follow up with my new pcp next week and they sent me home. I am so beyond upset with this experience... I feel like all the hospital did for me was the ultrasound which i was referred there for and then just left me in the waiting room for hours with no answers and didn't want to help me. I get it, they were VERY busy but they showed no interest in doing blood work for me or trying to figure out what was going on with me. I went there for help and this experience put a bad taste in my mouth for yale. Again, Gina was great!! she is an asset to your company, treat her well. Update: I got the bill for this visit and the hospital tried to charge my insurance thousands of dollars and labeled most of it as "professional fees". My insurance covered most of that however the out of pocket cost for me came to a little over $300.. for what??!?! for me to sit in the waiting room for 4 hours.. I did end up disputing the charge.. I got a call from the billing department stating a needed to make a statement (i agreed to only pay for the the tests that they performed..aka the ultrasound but nothing more) and they would send it off to be investigated and they would call me to talk about it. I never received another call but i did check mychart and my balance was significantly reduced. Safe to say I will be searing clear of Milford EDThank you."

"I can understand how this place has 3 stars. I've met some amazing staff members here but they're balanced out by some who aren't so great. The last time I was there, everything moved at a glacial pace. I waited over 4 hours for a parent that was due to be discharged "within a half hour." The PA gave really poor medical advice, and had we listened to her instead of going to a specialist, the results could have been catastrophic, and my family member's injury would've never healed correctly. Also, no one seemed to be able to figure out how leg braces work, which is baffling. My score would be lower, but I can tell that a lot of the staff are trying the best they can. It seems that this hospital is very understaffed however, and possibly inexperienced in certain areas that might be necessary to caring for patients. It's a very nice and high-tech hospital, but they really should devote more of their funds to hiring additional staff. It's not fair to the patients, nor to the existing staff, who I'm sure are really feeling the pressure some days."

"Had knee replacement surgery there 8-years ago. After being assigned a room after recovery I was still in pain and couldn't sleep. My leg was raised and placed in an awkward brace that somehow was very uncomfortable and twisted. Upon requesting assistance to be adjusted and made comfortable the head nurse started making allegations that I must have mental issues and had another clinician come in and attempt to validate what she was saying. Her claims were bogus because after answering whatever the clinician was asked he'd gaslight me saying it didn't make any sense. (In at least one other review I saw they pulled this sleazy tactic on another patient.) There's a reason this hospital has so many bad reviews. Horrible experience. I thought I was an inmate held in a Medieval infirmary..."

"We came because my mother was having a 4 1/2 hour surgery. On the phone they told us 2 people can come with her, but one would have to stay in a lobby. Which was fine. But when we get there, they refused to let her son in law enter the building. After she went into surgery, I walked back to meet with my husband. I noticed huge rooms FULL of 50 or 60 chairs with not one person in them. When I got outside to keep him company, The desk clerk told us to see if they will let us sit in the ER lobby especially since it’s empty and seeing as they have outlets I could get my phone charged. I thought it was a good idea. But When we get there I explained that the other security sent us to ask if we could sit here until my mother gets out of surgery. Both security looked at us as if we had two heads and said “no. stay in your car” we explained that we didn’t have a car, that we took an Uber and couldn’t afford an extra trip. He said “well that’s not my problem. You have to leave.” They let my husband use the restroom but on his way out he asked “can’t we just sit here? It’s away from the lobby.” The security said “ I said no! now get out!” When we were walking to an outside bench we were stopped by another security guard and they said “did you tell them that we sent you over there with permission to sit there?” We were stunned. I said “no, we asked just as you guys instructed. But they were very rude.” What doesn’t make sense to me is that the hospital is FULL of chairs and they refuse to let anyone use them?. If this was about covid issues then you would enforce the 6 feet rule. But no? They just kick everyone out? Why call us and tell us we can’t sit in a lobby but when we get there you refuse hospitality?"