Apple Danbury Fair Mall

"Jillian was amazing! She helped me out so much! Very caring and supportive with me purchasing a new iPhone. I was so impressed how awesome their service and support is. They were all very sharp and quick. I was in and out with my phone all set up! Love this store!"

"I came because my AirPods had stopped charging after not even a year from the purchase date. They sent them out and when they came back 4 different employees PROMISED that they were fixed. They were not. They still would not charge past 1% and did not care to make sure. We brought them back AGAIN and they finally replaced the case and the right bud. Not even a week later now the right one does not work again. I’ve been on hold for almost 15 minutes and can not reach the store. This is the last thing I want to be doing on my birthday. I am deeply disappointed and will never be buying AirPods again as well as discouraging anyone else I know from doing so."

"I was able to purchase the iPhone 15 Promax 1tb without having to order it. The staff transferred the information and placed a screen protector with little to no wait. I was also able to trade my old IPhone"

"Had an Appointment today and the Apple support team were chatting about each other’s tattoos and having a blast when definitely I’ve been waiting for 2 hours while they started helping others and by time I walked out it was closing time. So disappointing and had little to no communication with how they could’ve assisted us."

"Apple at Danbury Fair offers a sleek tech haven with a wide range of innovative products. The store's modern design and knowledgeable staff create a welcoming atmosphere. The hands-on experience allows customers to explore the latest gadgets. While the service is generally commendable, occasional wait times can be a downside. The store's layout ensures easy browsing, but peak hours can lead to congestion. Overall, Apple provides a top-tier shopping destination for tech enthusiasts, but addressing the wait times could enhance the experience even further."