The Home Depot

"I know I am "singing to the choir"....if I am forced to check myself out, I should get a rebate or at least a coupon to make it feel right!!"

"Good products, but poor customer service, I feel discriminated against, undervalued, if you ask for help the employees get angry and worse if you ask them to help you look for materials such as wood because those that are in poor condition tell you no. I can choose, I have to take what there is. Also the PRO service, it is terrible this year I bought deck materials, it took almost a month to deliver my order, and it was almost a month because I had to go almost every day to follow up on the order, for this reason of delay I had to give a discount to the client for the delay in time to deliver the work, I lost money on that and the contracts that I lost due to this delay were 3 contracts, this caused me losses this year, and the worst thing is that no one at Home Depot made responsible, only ironic smiles bad service"

"The manager Jim is very disrespectful and needs to take some courses in customer service because he was vey rude and overly aggressive I’ve been to pretty much every Home Depot in the state never had a problem of customer service making phone sales the manager Jim literally told me “it’s not that I can’t he just didn’t want to” it kinda seemed like I was discriminated against!!! They tried to undermine my intelligence and came at me very aggressively and as a customer I would not want to deal with this staff if manger handled things so unprofessionally I could only imagine how trains his employees corporate needs to get involved and retrain this manager who lack simple basic customer service or just simple respect for another human being!!!"

"Customer service training needed. Walked in, stood at the front desk, 4 employees talking to each other a few feet from me, no one offered to help. Finally went looking for someone but the person we found didn’t know if they had the product we needed. Went back to the front desk and asked directly for someone to help me. Came here because of the great service at Ring’s End in Ridgefield, but it was two very different experiences. Won’t come here again, which is a shame."

"Visited today for the first time in a while. It was a pleasant trip, the stroe was well organized and pretty clean. Employees were setting up Halloween merchandise and putting out more plants. Whenever I needed help, it wasn't too long before I found someone. I left content and with some of what I needed. I just wish HomeDepot's paint selection included mineral based paints for consumers (like myself) who seek a more earth friendly option to interior painting."