J's Appliances 565 New Park Avenue, West Hartford, CT 06110

"I purchased a full set of appliances from them earlier this summer. Unfortunately, there have been defects with all the appliances but the major one is the refrigerator. I have been reaching out for over a month with no response and my calls being forwarded. They clearly do not want to honor the warranty. Sometimes the savings are not worth the hassle, buyers please do research before purchasing."

"I have several properties in CT and I have never encountered a problem with this company. They have excellent customer service and they have always worked with me when an issue came up. On one incident , my warranty had expired and they were able to work with me to get it fixed. I will definitely recommend them to anyone who is looking for reasonable prices and good quality on used appliances."

"What a great and easy transaction for exactly what I needed. I moved into a new apartment and needed to buy all my appliances fast, and I was able to find everything there! Viviana helped me locate everything in the store and I found everything for a great price. On top of that they got everything to my apartment that same day and helped me install everything. Highly recommend, easy transaction, great customer service, great products, etc! Thank you J’s appliances"

"Just recently bought a washer & dryer set from this small family business & I can honestly say I am in love with how good the transaction went. The machines were practically brand new. The installation they kindly offer you was much appreciated. It was super easy to do business with Viviana and Jose's awesome assistance! Will come back!"

"I am a contractor and a property manager. I always need appliances and thought I would try this company. I couldn’t have had a worse experience. They sell poor condition used appliances that do not get checked out before they are sold. They are not cleaned well, they do not function as intended and they are reconditioned by people who don’t know what they are doing. My experience is this: The products that were delivered we’re supposed to be installed but they weren’t. I had to send someone back to finish the job. Also, I bought the appliances in the beginning of November but my new tenant didn’t move in until January. After they moved in almost every appliance had something wrong with it. Stove, fridge, washer & dryer. In February the tenant called me and told me the dryer was making a loud squealing noise and the washing machine would stop mid cycle and then water would leak on the floor. I called Vivian, the owner and she told me that my warranty had expired and there was nothing she could do. This was 8 days after the 90 day “warranty” but only 6 weeks since the tenant moved in. I bought almost $2,000 worth of appliances from them, $800 just for the washer and dryer. Any good business would take care of their customers. Not this business. Watch out. Caveat Emptor. They do not stand behind their products at all. I will not give them any future business. I would not recommend them and in fact I will warn all of my contractor and Landlord friends never to buy anything from them."