Quest Diagnostics West Hartford Farmington Avenue - Employer Drug Testing Not Offered

"Here and other locations seem like a joke. 0 patients being seen and yet no availability. What are they doing? No patients being seen but can't take a 10 minute max patient? Quest used to be great. Not sure what happened"

"If I could do a negative star I would. I made an appointment for noon. They were not even drawing the 11:30 appointment yet when I left at 12:30. "We're short staffed" was what I was told. They Quest should change their appointment structure. Next time I'm using LabCorp or UConn."

"Upon checking in to my scheduled time I was almost immediately called in. The facility is extremely clean and the entire experience took less than 10 minutes. Completely pain free. As someone who is always extremely anxious when having blood drawn, this was by far the most comfortable and calm I have ever felt."

"I went to this location to have pre-surgical bloodwork. I knew something went wrong after the phlebotomist started because there was a sharp pain. Following the appointment I had a small pea size bruised lump and my arm hurt. I tried calling the Quest location and like other reviewers said there was no way to get a human on the phone. A few hours later the bruising is worse and the pain hasn’t improved so I will continue to monitor the arm according to my doctor’s instructions. The best part is just a few days before a surgery where I will be out of commission for 3 months I now have to baby my arm and not do any of the thousand things I needed to get done. If this business can’t hire someone to answer the phones maybe they could spend some money on employee retraining."

"This location is tough to find. Parking is a hassle. But the worst part is the actual care I got. I get blood work done at least twice a year. I know what to expect. The phlebotomist was not pleasant. She didn't walk me through the process and stuck me without warning. I usually don't bruise a bit. At most a little discoloration. This time, the area swelled and was painful enough that I iced it. A week later and I still have a massive bruise. Skip this location. It is difficult to access and the staff is neither kind or competent."