Hartford HealthCare-GoHealth Urgent Care

"Everyone was prompt and friendly...was in and out within 30 minutes...had my medication in another 30!!! It's wonderful to be treated as such when you're feeling ill ! Yesterday , however , I recieved 2 calls (voicemails) asking me to call re my lab results. Both times I called back right away and was only able to leave a message that I had called !"

"At first I was nit happy that I was asked to go to the ER because that's place I did not want to be especially with the way I was feeling. But I gave in and listened, so I went to the ER as recommended by the Dr. Thank God I did because my diagnosis was life threatening. So thank you for a job well done in making sure I received a higher level of intervention care"

"I had a really unfortunate visit a few months back. I will say the PA I saw was very kind, as was the front desk, but the overall experience was just frustrating. I went in because I was pretty confident I had a sinus infection. I get them at times and am pretty familiar with my symptoms. At that time I also had a bump show up in my armpit that was painful. When I went in the PA listened to me and was very nice, but then began to google symptoms. She would compare things that were found with my symptoms and ask me about them. Honestly, I didn’t fully mind this, though I was a bit thrown off. She thought maybe swollen lymph node. She then stepped out to talk to the doctor who was visible from where I was sitting. He seemed annoyed. She came in and told me I would need to get a breast cancer screening and that she’d give me the referral. She also was told by him to do a breast exam in the moment. She did (was perfectly kind about it) but at one point asked me to feel something and asked if I thought it was a lump. I didn’t know, I was just there for a sinus infection. After she gave me the referral for a mammogram and I asked if I could have antibiotics for my sinus infection. She went to speak to the doctor again. He again seemed annoyed. When she came back she said I couldn’t be given antibiotics because they don’t know where the infection is and should go to my primary care doctor, I had explained I had just moved to CT from Denver and didn’t have a doctor and nobody could see me for three weeks. I brought that up again and she just apologized. I left super confused and feeling frustrated that nothing I went for was resolved. After calling a few times I got on a wait list and saw a doctor 2 days later. When I went in I explained my experience and he laughed a bit and checked my armpit. Said this is just a small cyst, probably from shaving. Gave me antibiotics for the sinus infection and said it should also treat the cyst. Also reassured me I didn’t need to rush for mammogram. After seeing that doctor I felt a lot worse about my time at urgent care and how horrible and inconsiderate that doctor was. It makes me mad for the PA that helped me too because I feel he put her in a bad position as well while she was still learning."

"Risa, the PA who I saw, was excellent. Specifically she is a careful listener and, applying that listening, she is non-formulaic in her thinking. Her recommendations were conservative; she did not over treat. As a (retired) physician with many years of experience training medical students and house staff, as well as supervising PAs, I think Risa has an excellent approach which will serve her, and her patients, well."

"I had a most positive experience with everyone I met at this office, from the time I arrived until the time I left. They were all very pleasant and professional. And my medical problem was solved. It was easy and efficient to book an appointment online and to input the required information ahead of time."