UNTUCKit 1500 New Britain Avenue, West Hartford, CT 06110

"Very helpful people who work there"

"Customer service was absolutely horrible, it looks like there is about four employees working, but nobody helping. I was looking so forward to visiting the store after seeing all the commercials over the years and now I have no desire to buy anything from there ever!"

"Best shirts EVER!!"

"Great stuff!"

"Shirts are generally comfortable, however customer service leaves a lot to be desired. I ordered a Polo shirt online from untuckit.com on 8/10/20 that they were not able to fill for whatever reason. There was never an email apologizing that they were unable fill the order and process a refund. So I first tried chatting with customer service and got no where with that, I then emailed customer service and basically got no where with that. I then eventually called customer service to speak with someone and try to get a resolution, to which they finally agreed to refund the cost of the shirt. After a few days of no refund on my credit card, I called again to hear it could take up to 3-5 business days for it to credit my card. Still nothing after that, so another phone call in and I now hear it could take up to 10 business days for a refund to take place. Pretty amazing how the story changes, when it typically doesn't take that long for a refund on a credit card. Having spent over $700 on Untuckit shirts this year alone, I am now pretty upset with their lack of policies and urgency to refund money on a shirt they could not fulfill! Chances are I'm done shopping with them. As a customer, I don't want to go through this process with them again!"