Bob’s Discount Furniture Corporate HQ

"Goof Proof is a scam. I filed a claim for seat sagging which was not an accident so not covered and I understand that. Two years later and I file a new claim because I fell and BROKE something underneath and also burned the seat back at the same time and they are claiming that its the same thing. They wont even come look at it. I was on with a rep for an hour and they wouldnt listen just repeating that its the same issue over and over. ive been on a supervisor callback list for more than 3 days. I never got a response to my email. I called again and was on hold for an hour and a half for someone to come on the line and hang up without saying anything. I did the online chat and the rep told me that the supervisor will just tell me the same thing because its the same issue. Its not the same friggin issue especially with the burn but no one will listen. Its a scam. They wont ever do anything and ive heard this from other people on social media as well. Dont waste your money."

"I bought a couch and loveseat in October of '23. Measured the space and it wasn't going to fit because of the recliners having to be a distance from the wall. So, I cancelled the order on October 14th. I have been there 3 times because they have not refunded my money. 3 MONTHS!!! I'm reporting them to the BBB. if that doesn't work I'm getting a lawyer. Stay away from this place!!!! **Finally got to talk with someone that straightened everything out. I'm all set now.**"

"I am really overwhelmed by reading these reviews, and I am so old school, I wish I had read reviews before deciding to purchase. My initial encounter was ordering a bedroom set, and when delivery was scheduled, and attempted to follow the delivery, only to be told that 1st it showed my furniture was delivered the day before the scheduled delivery, (so it was asked where was it delivered to??), only to find out it actually never made the truck, so I went to the store in-person (Castleton, Indiana), only to spend 3 hours of my time (and my time is as valuable as anyone else's) trying to get it resolved, only to reorder another set, because we had already gotten rid of the old one. I was told initially by a manager I would be helped only to ultimately for it to said any compensation would have to come from delivery. (end of story). I requested (in- person) Corporate information several times, only to be told they did not have it, so I google and found and address in MT, that i have written to. I await a response. My initial experience with two, I thought it would be a good experience, but I would advise anyone considering a purchase to caution. Respectfully, Andrea"

"MAKE SURE TO VIDEO TAPE THE DELIVERY!!! The delivery driver damaged our rock wall/retaining wall as he was exiting and Bobs has taken no responsibility for it. I guess it's my word against his, and of course, Bob's is choosing to believe his, apparently because I don't have Ring video to prove it. They've delivered here on numerous occasions and have always pulled into the driveway, but this time they claim they parked on the street? And walked up the driveway carrying 6 extremely large and heavy boxes of furniture? Not at all! At first they blamed a phantom second contractor stating that a "window repair contractor" was on site the same day and was responsible for the damage. After spending over $6,000 there in the last year and headed back in there to spend another $3,000 in their store, you'd think that would be worthy of a little faith and credibility, but nope!"

"I’ll never shop at Bobs furniture again. I went to the Dedham Ma location to purchase furniture for my new home. At the time of purchase I received great customer service from a sales associate Garfield. However I experienced numerous problems during delivery. For starters the original chest dresser I ordered was damaged. I ordered a fill size headboard and received a queen size. I went to the store with hopes of getting a second delivery and compensation for my inconvenience. I was told I would get the delivery fee back by a office manager named Diondra in full, and that never happened. My second delivery came and the headboard, footboard, and rails came in damaged. I was told by Diondra that I would get a even exchange. I called to follow up on my order and I was told that on the third delivery I will only get a exchange of the headboard. Not only have I’ve been waiting now three weeks for a complete set I have a one year at home with multiple pieces of furniture laying around my house. I have expressed my concern and nothing has been done. I called and spoke to a supervisor from customer care who explained that I would be getting a delivery of a footboard and headboard however the bed rails are on back order until October. I spoke to Ritu anther supervisor from corporate office who is willing to refund the headboard footboard and rails but not willing to refund the money to the chest dresser because it’s not damaged. This is unacceptable. I work hard for my money and now I’m stuck with a dresser that I can’t get the matching pieces to. I will make a big deal of this matter."