Van Cleef & Arpels (White Plains - Neiman Marcus)

"Asha was so wonderful and helpful. She worked with me to track down the item I had my eyes on and was incredibly communicative and friendly throughout the entire process. One of my best retail experiences."

"Thank you After posting a negative review the other day, I’m reversing my opinion. Van Cleef & Arpel’s customer relations was so attentive to my concerns. Both Carlos and Lori listened to my concerns regarding my dissatisfaction and immediately addressed the issue. Thank you once again for hearing me."

"Horrible horrible horrible. Took 45min even with an appointment. The people there are slow and incompetent. It then took 30min to update my information in the system so she could ship my bracelet. Only so I can find out that she made a mistake and I had to go back to the store to pick it up. Another 45 min wait. Don’t waste your time. Go to the city, get your nice chocolate and glass of champagne and truly enjoy your experience. White plains store is not worth it."

"The sales associate who assisted me was one of the most welcoming, knowledgeable, and pleasant people I’ve ever encountered. Her name is Asha and if I could give her 10 stars I would. Highly recommend this VCA boutique! Great experience from start to finish. Excellent customer service."

"Here’s how my first experience at Van Cleef and Arpels went. I drove all the way from CT (2 hrs), to try on and purchase a bracelet I’ve had my eyes on for sometime for my birthday. I walked in overly joyous to only be treated as if I wasn’t a potential customer. I wasn’t allowed to look around at their products (all which I’ve never seen in person- only online), and was told twice to have a seat. The experience was very disappointing and I was confused as to why we were being treated that way. I felt like I was in the twilight zone. We left shortly after arriving. We walked around for a few minutes before finding a Tiffany’s and Company store and purchased a ring there. Day and Night experiences between the two stores. Tiffany’s was much more welcoming. I will be purchasing a Van Cleef and Arpels bracelet, but instead at the Boston location."