David Yurman 125 Westchester Avenue, White Plains, NY 10601

"Purchased a chain and a pendant for my husband as a present in June. The total came to over $500. Not even 3 months later the chain broke. Now not only is this upsetting because of how expensive David Yurman is but to top it off they told me to fix it, it is $180. The chain itself is $175 so how do they figure $180? I feel disgusted. How could you possibly do that to someone? I will literally never buy another thing from this place again. It is overpriced garbage."

"Wish I was rich enough to shop here more often. As with any good jewelry store the lighting is incredible. They make everything shine. The quality of the jewels are important, and you have to trust your salesperson. We found ours to be knowledgeable and totally professional. David Yurman is where my mother and aunt went for 'special pieces'. They have been around a long time, and they didn't over-expand (like Fortunoff). This was the deciding factor in our decision to spend a good amount of money with good feelings and no regrets."

"My husband and I bought a DY ring online and went to the store to have it adjusted. The sales associate was incredibly hostile, it was alarming. The lack of humanism, let alone professionalism, is why we do all our shopping online."

"Was laughed at by the lady when walking in the store. Like really ? From a seasonal help employee making 25 bucks a hour looking me up and down. Didn’t realize this when I asked about a online sale I thought I saw. We went to Gucci and bought a $2200 hand bag afterwards lol! Seriously , like the other review said , unprofessional at best. Plenty of other name brands that sell $300 sterling silver bracelets."

"Second the lack of professionalism. Had a diamond fall out of a wedding band the day of my wedding, less than any hour of the ring being on my hand. Sent out for repair and have told a different story every time I called for an update. Very frustrating. On another occasion, I was offered to see if their jeweler could matte a piece that I was interested in and the no one ever followed up. You'd swear they don't welcome the business. I just don't understand."