AAA Tire & Auto Service - Southington

"Went in to renew my license and was in and out within a half hour! Super friendly staff and quick service. Highly recommend!"

"I visited this location for a driver's license renewal. It's a clean modern facility and the staff was friendly and professional. I was in and out in a few minutes. I highly recommend AAA."

"Phil at the Southington, CT AAA Tire & Auto Service center was rude and unhelpful. He was not proactive in communicating with me about my vehicle which sat for several days at the facility without being looked at. When I reached out for a status myself, Phil claimed that the delay was due to being short staffed around the Thanksgiving holiday but spoke to me with a rude and exasperated tone, as if he was annoyed that I would be asking about the status of my vehicle. Once the car was looked at he provided me with a quote for work that was nearly $2,000 that included and unnecessary replacement of my ignition coils. When I called back I spoke to PAUL, who I told that I would not be approving that estimate and wanted my car towed to a different repair shop. Paul took the time to work with me to lower the estimate and assured me that he would get more information from the technician about why the ignition coils were included. Paul continued to keep me updated and helped me get the price down to $640 so that I wouldn't have the inconvenience of having my car moved elsewhere. I'm a regular customer of this AAA location and I don't appreciate being made to feel like an annoyance or provided with unnecessary charges, especially as a single woman seeking help with my car. Phil should be provided with more training and constructive criticism on how to provide good customer service. Paul is excellent and has always been helpful when I visit this location. AAA should hire enough technicians and pay them generously for the work they do in order to avoid excessive call-outs especially during the holidays. There is a reason people don't want to come into work. Overall this negative experience has caused me to re-think whether I will return to AAA Tire & Auto Service in Southington, CT."

"I used AAA travel agency to vacation with my fiancé. Nelson Cruz ( store manager) assisted me during the process. He was very professional and easy to talk to. He handled all my needs in a timely manner and made me feel like a priority. I highly recommend any service provided by the southington CT location Nelson manages because of this. Thank you Nelson for being a great person and even better manger!"

"God place for change your tires in your car or do sam work or maintenance on your car. There auto and home insurance services also is also very good I have them for over 10 years, never had any problems."