Chuck & Eddie's Used Auto Parts - Self Service

"Usually don’t have any issues with Chuck and Eddie’s and have purchased multiple parts from them for my car and friends and family. My rating is based on my customer service experience today. I called to ask about a battery for my car, first call was transferred to a voicemail where I left a message. Tried calling another location but I guess there’s no difference in the numbers listed because I reached the same person. He wasn’t overtly rude just seemed annoyed and in a rush to get me off the phone. Anywho, he transferred me again and this time I reached someone. She informed me that they don’t keep inventory on batteries and she had no way of knowing what they have. I asked if maybe someone could take a peek for me real quick as my car is currently in the shop and I have no way of driving there to look myself. She hung up on me. Like come on ma’am. The first man literally told me that he transferred me to someone near the batteries so they could check for me. But I guess you just didn’t feel like looking and hanging up on me was easier. Thanks so much for all your help."

"Always on time when it comes to outside inventory but get in fast the move vehicles in an out daily"

"Best spot in Connecticut to pick your own parts. But I feel they removed or scrap cars from their field inventory to fast and not updated with same make and model to freshly pick parts from."

"Please try to avoid this place as much as possible. I traveled 2 hours for a broken windshield I paid for 2 days before. The guys are really horrible and are not properly trained to deal with customers.SMH I'll never recommend this place to anyone"

"I'm sorry I always love this place but I went in there and they can be a bit rude and so I tried to find what I'm looking for and they wouldn't even tell me where the car was located although I called earlier and they told me was there and I know they invoice these things so they know where it's at but I had no help at this time so it's not going to stop me from going there hopefully maybe they just had a bad day but they got to learn how to talk to people even though I also saw some preferred treatment with other people the place is great hoping never leaves but I hope the attitude adjustment gets done."