Pep Boys,

1217 Queen Street, Southington, CT 06489

"Was able to get a appointment quickly for complicated headlight replacement. Technician was able to figure out what light it needed do to online info about vehicle being incorrect. Very reasonable parts and service charges."

"Refused to mount "used" (1 year old) tires. We change summer to winter tires every spring and winter, so we have "used" tires most years. They had no problem doing it for us on another car in December, apparently there's a new manager. Dumb. Also, feel free to mention that you have a hyper-restrictive, money-grab policy when we are making the appointment to begin with so we're not scrambling around for another place. Goodyear across the street had no issue doing it immediately."

"Amazing customer service! Tim was great! He was able to fit me into the schedule with my tire leak. I was in and out in less than half an hour. Would definitely recommend!"

"incredible incompetence... First they couldn't get to my car all day after i had dropped it off the night before for a 9am appointment. Then when they finally get around to doing the work (which involved a couple new tires, wheel alignment, and coolant flush on my '04 monte carlo), i get the car back with a crooked steering wheel, a twisted steering rack boot (from not loosening the outer boot clamp prior to turning the tie rod adjuster), and an empty coolant overflow tank. I brought the car back in the next day, and after being assurred (once again, lol) by Tim at the front desk that everything would be taken care of promptly, i called back at the end of the day to check on the status and was once again told that they were unable to get to my car and i would have to wait until the next day. When i picked it up the next day thankfully the steering wheel was now straight, but they had once again twisted the steering rack boot (pic included). Never again will i go to this nightmare place to save a few bucks."