Plaza Service Center Inc. 12 North Plains Industrial Road, Wallingford, CT 06492

"Another tow, another horrible tow service! I called ahead on a Sunday trying to make sure I had all the right documentation to obtain my vehicle, only to be greeted by nobody at the establishment! Even though the individual on the phone was the same individual who ended up meeting me, they failed to mention I needed to make an appointment to meet them, so he forced us to sit there and wait while he was out on a tow. After waiting, and being continuously condescended to by the driver we were given a chicken scratch receipt completely illegibly written and covered in napkin math. This place was another absolute perfect example of why nobody respects tow drivers and tow services!"

"The guys at plaza did an amazing job on my truck. Runs like new and the whole process with them was simple and easy. Got back to me with the problem just a few hours of dropping it off, was ready the next morning!! Very pleased with my service at plaza!!"

"Good mechanical work, fair price. Unfortunately this time poor communication. Did a assessment of job and price. Had to stay within a desired budget. Wanted to talk to the mechanic for a reassessment and price. Guy at counter said he could take care of it. We agreed on a price for a good portion of the original job. Keeping it $1000. Or under. Reiterated that several times. Replacing lug nuts were not part of the job discussed. Price quoted was $927.80 for rear brakes and with one caliber replacement and a $59 oil change. That exchanged was made over the phone Aug.7th @ 8:30 a.m. also again shortly after to confirm the price. I didn't know about the upcharge until late afternoon when I called to pick it up to see if it was ready. When I got there I tried to negotiate for desired price or close to it. They wouldn't budge. Felt pressured into signing receipt with upcharges. Daughter upset with price. I told her to let it go and move forward. I did suggest if she wanted to review them she could. I believe they offer that on their web sight. That could have been a mistake, with the response they gave her back I felt it reflected the integrity that I have with my daughter. I would never lie to my daughter. I don't think any decent father would. To conclude, their maybe other factors involved that I may not be aware of or have not been told. Moral of story or experience. Too many hands in the soup. Talk to only one person that is directly involved or just have your daughter take her own car for repairs. That could be a benefit to her. She can learn how to deal with car salesmen. She's in the market for a new car."

"Had my back brakes done on my Challenger. They originally quoted me for both my front and back brakes but I opted to only do the back brakes to see if that would fix my issue, and if that didn’t fix it I would install the front brakes myself to save some money. Along with a planned balance and alignment they charged me for new lug nuts with lock nuts without asking if I wanted new ones. Yes, I needed new ones, but had I known, I would have purchased and installed them myself. They charged me $180 for something I could have got for $40. I had my father pick up my vehicle and they made him sign saying he received the vehicle, and when he protested the charge and asked for the lug nuts back, they would not give them back to him or refund the money. They also increased the price from the original quote they had given for just the work I opted into. I felt disrespected and won’t be bringing further work here."

"My work truck had an issue with the air brake system after a delivery to a nearby account of ours. The account recommended Plaza as they use them for their work. They quickly diagnosed the problem and repaired it in a very reasonable time and got me back on the road. This in itself is priceless! Speaking of price, a little steep but worthwhile to me because of what I stated above. Thank you!"