Executive Collision Center

"Had an undesirable experience with this shop. They threw me under the bus because I was dealing with Allstate which is supposedly a difficult insurer to work with because of how they pay out. Customer service is abysmal when you call, the 2 girls that work behind the desk are always clueless about the status of the car and I’d always have to wait for Jeff to call me back because no internal notes are ever made in their system. Payments with Allstate repairs are generally paid directly to the car owner and then the car owner pays the shop directly. However one of the 3 “supplemental” payments was sent directly to Executive Auto but it was not recorded on their end. This became a huge cat and mouse chase of Allstate saying they paid and Executive saying they did not receive payment directly from Allstate. In the end the rest bumper on my car came out ok and looks color matched, but there were a bunch fish eye/dust nibs left in the new paint which was annoying and I moved on from since it would be more of a hassle to deal with Allstate for a 2nd rental and to work with Executive Auto. Also the shop didn’t reconnect the subwoofer speaker that sits in the spare tire, so I drove for a month until I noticed that."

"Wish i could put NO STARS!! The manager Jeff is rude and disrespectful. How can i feel comfortable bringing my car to be repaired with rude staff. They told the company i had tow my car to them how to do their job and to take my car off the property. Now i have to inconvenience myself and the tow company which now makes me have to pay more money that i barely have in this economy!!! DONT RECOMMEND"

"Update: I received a call on day 22 to ask why my order had been cancelled. My call to cancel about a week prior never even reached the guy. No wonder this place operates like this. I brought my MDX in for an estimate. I was told to wait a "couple days" for the estimate to be sent to the insurance company and for a total cost to be agreed upon. I accepted. When my insurance adjuster and I had not heard anything for a week, I called the shop and was told I'd get a call back later that day. There was no call back. A week after my call and two weeks since the estimate I'd found the estimate had still not been sent to insurance. My claims adjuster had also called and was told the estimate would be sent that day of the call or the day after at the latest. This, also, didn't happen. I just called and told them to forget about it. I'm taking my car somewhere else. Two weeks, three calls, promised call-back and assurance the estimate would be sent and nothing has happened. When I called to cancel, the woman on the phone said, "ok, perfect!" No empathy, no apology, no attempt to ask why. I won't be back."

"Executive collision center went above and beyond. Our truck was stolen and needed a ton of repairs. Jeff, the manager was extremely helpful in helping us deal with the insurance side of things as well as the repairs. They kept us in the look with what was going on. They were transparent through and through. The guys working in the shop were extremely nice and understanding. Highly highly recommend!"

"They did an excellent job on our Honda Pilot. You can't even tell there was any prior damage. Not only were the repairs done right, they were done promptly as the car was back when promised."