New Balance 380 West Main Street New Balance, Avon, CT 06001

"I had to take my 83 year old, Italian immigrant mom for specially fit sneakers with an insert, per her podiatrist. He suggested your store. Edison assisted us and he was AMAZING. I was surprised, (perhaps due to his young age?), at how knowledgeable he was on the shoes, inserts, etc. He had such patience! He made an otherwise stressful situation stress free. Thanks to these sneakers, my mom is walking more steadily & with comfort."

"On Friday, 12/15/23, we took my sister for a new pair of shoes. My sister is mentally challenged and has an issue with really pronated ankles. Theresa waited on us - she was amazing!! She spoke directly to my sister, asked what her interests were and fitted her for a new pair of shoes. It was a great experience thanks to Theresa’s excellent caring and customer service."

"I went to new balance in Avon today in such pain I could just about walk. I was so fortunate to meet and have Devon wait on me. He was amazing kind and so patient with me. He spent a good hour with me until he found the right shoes and insoles for me. All I can say I am no longer in pain and I am so grateful to Devon for all he did to help me."

"We came into this store and Devon helped us with an online order. He ended up getting us a bigger size and better fit. He matched the online promo. Very nice and super helpful. This store and Devon are great!"

"Rushed home to write this review!!! I bought non slip shoes in June. They just didn’t work for me. I wanted to love them. I have always loved my NB sneakers in the past. I work at a restaurant, and they were dirty on bottom. I always thought worn shoes could not be returned. But I went in today just in case they were able to issue store credit. Not only did they do that for me, Devon took about 20 mins with me to re measure my feet, try on different sizes and widths, and find the perfect pair!! He did this all with a great knowledge of the product and an understanding of the unique problems with my feet. I could go on and on. This guy is an asset so make sure you keep him!"