Kia of Groton

"Carl in the service department got my catalytic converter changed quickly and it was covered under warranty. While they had my car they handled a couple recall items too. The service could not have gone better and I was aware of what was happening each step of the process. I will definitely bring my car back to Kia of Groton in the future for service."

"If I can give this Dealership zero stars I would, but it won’t allow me to. I got my car towed to Kia dealership by AAA because my car stopped running. Two AAA technicians told me that they believe I needed a new transmission because my battery wouldn’t start. When AAA Towed my car to KIA they told me that I just needed a new battery, I allow them to install the New battery. However; After I KIA, less than an hour later my battery light came back on .I called KIA and I told them that my battery light is on and if were Certain that I didn’t need a new transmission As AAA guys stated. The sale Supervisor Ashley told me that I did not need a new transmission and the only thing that I needed was a new battery which they charge Me $200 for. She said their Technicians Thoroughly check everything and the only thing I needed was a battery and everything else was fine. She told me to bring my car in two days later which she said was their next available opening Because she believe it wasn’t anything to worry about, she said, maybe a little glitch in the system..The next day while I was driving on the highway my car broke down with my 8 yr old daughter in the car. I could have gotten into an accident because my car suddenly stopped, interrupting the flow of traffic as many cars was behind me on the highway, While waiting Two hours For a towed truck in the Freezing rain, I called KIA dealership about what just happened. They finally told me to bring my car in so they could check it again. Even Though I notified them prior to the situation; that it may be the transmission based off of what AAA told me. I feel like KIA technicians did not diagnose really my car from beginning; Because if they did, how can they missed something so serious like this. They tried to cover up their story by saying that I didn’t need a new transmission at the time I brought it in a day ago, even though I told as well as the AAA Serviceman that needed a new transmission. The so-called manager CARL was rude, prejudice and very inconsiderate. I tried to explain to him the situation, and he said that people get into accidents all the time, and he’s not gonna do anything to compensate me because my car broke down. I tried to explain to him that they misdiagnosed my vehicle, and they told me that I did not need a new transmission. I got treated unfairly and they wanted to charge me Over $1000 for a transmission on a 2011 Kia Sorrento. They try to act nice in the beginning just to get your money; but do they really hold up to the policies and safety procedures? I don’t think so, based off of what happened to me Anybody that’s thinking about going to this dealership, please be aware. Elaine."

"I had my 2016 Sorento engine replaced under recall warranty. I was expecting a hassle and a long turnaround but to my surprise KOG was fantastic throughout the stressful situation. They honored the warranty and didn’t try to upcharge for other things. The mechanical assessment was quick, and the total replacement/repair took less than two weeks. Very impressed with service team at KOG! They’ll be my first visit when it’s time to buy a new vehicle."

"We ran into an issue with our Kia while driving though CT yesterday. We were away from home and concerned about making it home. Caitlynne and the service team made us feel welcome and they were able to get our vehicle looked at quickly. The whole team worked to get us back on the road safely. I can't thank this team enough for their hospitality and quick work."

"I had the pleasure of working with Trevor. This is my first car on my own and I was beyond anxious. Answered all my questions and got me in the vehicle I could only dream of. The price and rate was beyond fair and the whole company was incredible. I loved working with Trevor but I like knowing I can easily work with anyone if he is not there. Its easy to reach them and they are fast for the “new car buying process.” Absolutely recommend going here and thank you to you all for what you have done for me."