Westfield Animal Clinic

"Dr. Larochelle and her staff are absolutely amazing. They take the time to get to know you and your pets. They ensure that you are given all the information you need to make informed choices about your pet, and I've never felt rushed or pressured into making any decision. Our dogs have been cared for by Dr. Larochelle since 2015, and even after moving a bit further away, we have continued to see Dr. Larochelle because she is amazing! We have had some health scares over the years with our pups, and she has always been right alongside us, helping us navigate their medical needs even when they were seen by vets outside of her practice (emergency medicine, specialists, etc.). Dr. Larochelle and her staff are compassionate, kind, patient, and dedicated to their practice. We are so lucky to work with her and are so grateful for all the amazing care she and her team have provided to our dogs who are now well into their senior years. Thank you Dr. Larochelle and staff for all your amazing work!"

"The staff there are knowledgeable and kind. I've never encountered such patience in a veterinary environment and the doctor does very well with explaining costs, services, and procedures. Some of my cats have health struggles and I can honestly say that they are in good hands with this clinic."

"This is a reply to the vet comment on my mom's post (Oksana Konsulian) since she cant reply to what you said: Let me clear up some of these inaccuracies that you are stating. You mentioned I outright declined the ‘recommended blood work’, this is not entirely true. I asked the nurse if I absolutely needed to get this blood work done if my Max was healthy, and she said he did not if I believe he is healthy, which I stand by. Im paying for this out of pocket so I would assume you would be understanding with the costs you are inflicting on your clients, guess not. In regards to you saying that you ‘recommended working up his liver’, that’s even more untrue. After he had his seizers and we thought that his liver might be a factor, I asked the nurse if there was anything we can do and she blatantly told me ‘no, there is nothing we can do, pay your bill and go see a specialist’ I was shocked in my time of need with how rude you have become with dealing with a problem that might need more care than you are willing to offer. The neutering portion is also wrong. I rescued Max from a family member that could not give him the care he needed (which I told you about) and took him right away to this vet to examine him. We were not told about his prostate issue right away, like you are stating (um can I say misrepresentation?). It took a minute for you to discover this, and when we were told, we right away had the procedure done. Thank you. With those corrections being addressed let me make a long story shorter. These are the facts I know. Max went there a healthy boy and came out with seizers and ‘liver failure’. I was not there and can’t say everything they did to him, so of course this vet can say whatever they want. After getting him away from this vet, I was able to nurse him back to health and he is doing wonderful. As you can see, something was not right, but common sense shows that this vet is the common factor. Let me remind you though that my dog was the patient and I am the owner. If you want to pull all the information you can skew from his charts, that is not your place. I know my dog doesn’t have HIPAA protection but I would assume a vet should not be posting my private information. Kind of messed up. You are now slandering my name and sharing information that is mine to share, not yours. You should be more professional than this and it is being shown what kind of standard you hold yourself to. We can keep this back and forth going till the end of time, but maybe you should listen to your client and be sympathetic instead of trying to slander my name. Grow up, your a vet and animals do need you."

"I would like to post my experience with this vet so it doesnt happen to anyone else. I was seeing this vet for the past 10 years and took all my animals to them. Everything was great except for a couple of years ago. I felt a shift from being a vet that actually cares for their patients, to one that is a business just trying to make a profit. The nurses and vet would push me to have all these tests done that I strongly felt were unnecessary, and when I voiced this I was met with an unprofessional 'attitude'. In addition the office has grown to become quite dirty, to the point that I would have to clean the exam area because they failed to do it themselves. Let me tell you, though, what really pushed me over the edge. I have a beloved schnauzer that belongs to my late son and I cherish him with all my heart. I brought him in for a usual exam, but the vet told me that he had heart issues and needs further exams. My heart dropped. I brought him in for these tests and was told he would be given a medicine that would make him drowsy, but later learned they gave him full on anesthesia (and my Max is older too let me note). He drastically got ill after this, which the vet then told me he has liver failure. I was really heartbroken now. The next day he had a seizure, followed by one the next day too. What an absolutely terrible experience. I called the office to speak more on Max's health, and the office staff told me the only way I could speak with the vet was if I gave them my credit card because the vet was going to charge me for taking my call. I called again pleading to speak with the vet, and they bluntly told me that they were not available. I took matters into my own hands and ended up nursing Max back into health and he is all happy again. This vet's morals have sadly been taken over by greed"

"One of the most trust worthy veterinary clinics I've been to in Western Mass as well as NYC. Dedicated DR will stay after hours for any client who's pet is in need. Friendly staff, clean exam rooms and front desk area. Prices are also extremely affordable compared to ER's and other veterinary clinics in the area. If you are looking for your family pet to be treated with compassion and quality care look no further!"