CVS 110 Main Street, Hebron, CT 06248

"So I guess if you go in 20 minutes before the pharmacy closes they’re already closed? Went in at 8:40 PM to pick up my prescriptions and was told by the girl at the counter that they’re not ready despite having the online receipt saying they were ready. It took them 5 minutes to come over to see me at the drive through. When they finally stopped ignoring me, the girl who came over after telling me that they were supposedly still working on my prescriptions to “Come back when [they’re] open tomorrow.” She was unwelcoming and snarky. I’m lucky I don’t need those prescriptions to survive, but what if she gave that attitude to someone who vitally needed those prescriptions? You have 20 minutes left of your shift, do your damn job. I’d rather drive 20 minutes to Glastonbury than continue to use this trash pharmacy anymore. Not to mention that this pharmacy has basically only one register working at the time, and it’s self-checkout that barely works. Nobody’s there to help you check out, the line is atrociously long, and when you DO manage to find an employee when you need help, they’re just as unhappy to do their jobs as the pharmacy is."

"The worst CVS I’ve ever been to!!!! Cashiers in the front hide soon as you come in the store. You have to use the self check out thats always messing up and they get an attitude when they have to help! I feel so bad for the elderly people who are still trying to figure it out and struggle with it. The pharmacy cashiers/pharmacist are rude and won’t ring your stuff up when picking up your prescriptions. They make you go up to the front cashiers to once again stand in line and deal with more rude cashiers. This CVS needs an education on customer service asap!! Will be switching pharmacies asap!"

"Terrible. They are often curt and snippy for starters. But here's my beef: Due to a miscommunication they had with my physician's office, they filled a prescription I didn't need. I caught the error while standing at their counter, having just paid. When I brought it to their attention, the pharmacist abruptly told me they were closing for lunch. He told me I'd have to bring the errant prescription back when they reopened in a half hour. When I did so, they refused to take it back or refund my money!! I made it clear that I didn't care what they did with the unwanted pills, and I wasn't going anywhere till I got my refund. Eventually they grudgingly relented and gave me the refund. This is the kind of thing you might expect to see in a movie, but wouldn't think could happen in real life. Notice, if you will, this CVS has a large number of negative reviews. And do yourself a favor...find a different pharmacy!"

"CVS in Hebron never has items in stock, including prescription drugs. Their pharmacy takes too long to fill prescriptions. I went in to pick up my medication that was ordered 4 days ago, and they told me they didn’t have the medication in stock and didn’t know when they would get it, and they told me they were still filling prescription orders from 6 days ago! I try to avoid filling any of my prescriptions at CVS Pharmacy and have been going to Big Y Pharmacy instead, but in this case my dr.’s office mistakenly sent my prescription order to CVS."

"Your phone tree experience is an extreme waste of time if you have an issue that's uncommon—like an unfilled prescription that was not disclosed on pickup. I'm sorry you have transferred the work to your customers—we don't like it."