Red Roof PLUS+ West Springfield

"The room had bedbugs. We took pictures and left tried for a week to get a refund. The Gm lied and said pest control found no bugs. They still haven’t given my money back! Disgusting place awful management. Save yourself an infestation and don’t go! So in response to your comment the general manager is the issue she claims pest control said there was no bugs, but I have an eyewitness as well as videos and multiple photos to prove that she’s lying the Photos and videos are both time and place stamped that coincide with my reservation and I surely don’t waste my time running around taking pictures of bugs just to try to get compensation for a room that I didn’t even stay in. I have a career and I have better things to do. This is taken unnecessary time and aggravation in my life and I still have not had the situation rectified by your general manager."

"I had a very nice stay at the Red Roof Inn in West Springfield. The staff were as nice as could be. They helped me in every way possible and were friendly and nice to talk with. They got me into a good room at the last minute with my pet (a cat). The room was clean and everything I would expect at this price point. I had to retrieve a couple of cat toys from under the bed and behind furniture, so I saw a little dust, but overall, the room was clean, and the bed was very comfortable, and I felt safe. I would definitely go back to this hotel. I highly recommend it!"

"When I first came I was a little skeptical because normally I wouldn’t stay in this type of hotel. But since it was for work, it was like I didn’t have a choice since my job was paying. (Unless I was going to pay) I gave it a 5 because the guy that check me in at the front desk gave phenomenal service from start to finish. First I was given a room that smelled like cigarettes but once I let him know he immediately changed it. Over-all the stay was good. No bugs found in sight! The sheets were even clean."

"I’m writing this review while staying in this hotel. First let me say the gentleman that checked us in was super nice but once he left everything feel apart. The room we stayed in wasn’t cleaned, there were blunt papers and candy wrappers in one drawer, a pill in another. The comforters were stained yellow. Room below us a guy was standing outside with a bong. The room next to us were super loud. Room telephone did not work had to use my own cellphone to call the front desk to let them know that the room next to us were super loud. Worst experience I have ever had in a hotel. If you are looking to save money don’t spend the extra to get a better hotel."

"We've been to a lot of Red Roof Inns over the last few years, and this was one of the best. The ac unit was quiet, the water was hot, everything was amazingly clean, and I swear - their beds are SO comfortable. Very pet friendly (no pets in the lobby though) and lots of grass to walk your pup (even at night, it's very well lit). Mexican restaurant is right across the lot, and there was a ton of other stuff nearby. Thank you!!"