CVS,

928 Riverdale St, West Springfield, MA 01089, United States

"The people they have working there should not be working with the public. Rude rude rude. 1:25 is not 1:30 for lunch and I should not have been turned away from picking up my prescription at 1:25!!! Why they don't stagger lunch and NOT completely close is beyond me anyway."

"The pharmacists are something else... My wife's been using this CVS for many years to get her prescriptions. She get's scolded every time she goes because she's not following whoever's whim of a command it is at that time. At one time she's able to use two prescription discount codes and the person is helpful and works with her to find the lowest price, the next time she goes the person reprimands her that she can only use one and won't try to anything else. Then she's scolded when she doesn't pick up an automatic prescription that she requested to be stopped as automatic a long time ago (as was requested by a CVS pharmacist to do!). She's told that she needs to call first before using a discount code to "speed things up and not make others wait". She would have, if they had listened beforehand to remove it from the automated re-ordering. They didn't call to even let her know that the automatic was ready, so when she calls to get the prescription they are upset because they had to send the automated ordered one back. They complain that the discount code isn't on file to be used, when it's clearly on file to be used ("oh there it is!"... yep). The "bed-side manners" of some pharmacists is rude, nasty, cold and irritable. Can't seem to win no matter how much she tries. I'm livid by the treatment, so, we'll be switching pharmacy's no matter how convenient this location is."

"If I could give this place a negative star, I would. The pharmacy lies to it's customers, and they'll tell you they can't help you because they're going on break...after standing in line several minutes. They're rude and even nasty. I had an appointment for a vaccination and I still had to wait 45 minutes to get the shot. Avoid this CVS at all cost."

"I've always had excellent service when I went there. Even the pharmacy people are nice. They're so busy trying to keep up with everyone's prescription sometimes they fall behind. I don't think it's their fault they try their best and that's good enough for me."