Holiday Inn Express Branford-New Haven, an IHG Hotel 309 East Main Street, Branford, CT 06405

"Location was perfect the service was amazing the breakfast food was not only good but it also comes with the room. No extra fees was great 2 beds non smoking 1 night is affordable 97"

"I often stay at Holiday Inn Express hotels. They tend to be where I am going. I usually have a good experience. They are generally clean, quiet, and well maintained. This property was clean and quiet, but poorly maintained. Our room was quite warm, but the heating system was set to 68. We turned it down, but it was still running. We had to unplug the unit. Next, the window shade did not got all the way down, so a very bright street light shined into our room all night. Lastly, there was hot water for my shower, but not when I shaved."

"Unsure why this hotel only rated 2 stars. Rooms spacious, beds comfy, hotel very clean. Breakfast free. Staff friendly"

"Terrible service from the woman, Samantha, who books all of the room blocks. Her communication skills are subpar. She didn’t even book the bride and groom our room for the nights requested. The general manager Brian makes excuse after excuse for her poor work. When you ask questions he belittles you and tells you “you should’ve stay someplace else”. He’s right about that. We were given a handicap room and the rail in the shower was hardly attached- thank god we didn’t need it. Be cautious staying here if you decide to."

"From the time that we entered the hotel, the staff was very warm and friendly. They provided great service during our stay. The room was quite large, very clean and the beds were extremely comfortable. We were surprised to see all the great Dove products that were supplied for hair and bath. We were visiting family in the area and if we returned we would certainly would stay there again."