Columbia University College of Dental Medicine

"Dr Abay is always warm and friendly, patiently explaining the procedure each step of the way. What a marvelous "bedside manner" she has. Rate these days!"

"The front desk associate (probably Jamaican origin lady at Orthodontics, 9th Floor of 631 W 186 St.) intentionally mocks certain patients whose first name appears as MD, as in Mohammed. She knows very well that this MD is used as an acronym for Mohammed by only one nation in South Asia and the whole world. She made that clear the first time she asked what MD means. But each subsequent visit, she made fun of the "MD" whenever I came to her window. For the last six months, I avoided her window. If it is my turn to go to the window, and if I see all other windows packed, only hers open, I would send the visitor behind me. Yesterday, she sat in a blind spot of the window! I did not see her, and she changed her usual voice to call "Next." I went to her window and had no option to return as it might look rude. She started with the name! I said the phone number; she can easily use the phone number to look up! (Which others do). But she refused! She needs my name! I said it to her, and she pulled up the info! Then she started the same mocking. I often complain about this to the authorities, but they have not coached her. Because authority cares for your money, they don't care how you have been treated at their practice."

"Excellent care! Professional residents. Plan to arrive early as there is usually a wait to get to the front desk to check in. Also the elevator is very busy which can cause delay in arriving on time for your appt."

"THE WORST. save your time and get a referral somewhere else. I’ve tried to get an appointment for a year now and apparently they are always busy. I was told about 6 months ago i was on the waitlist. Never heard from them again. Called them back to see what my status was and they told me I had missed my appointment. Never received a call or an email about this so called “appointment”."

"The five stars are only for the students and attending I was a patient for 5 years I admit that the Covid epidemic lengthened my treatment, but the one thing that could’ve been better was the office staff as I’ve gotten to meet them and realize they aren’t efficient at all, and most of their jobs could be turned into a self check in computer the students do more work to interact with their patients in scheduling appointments and most of the time office workers take 20 minutes just to check you in I believe the quality of this clinic would be much higher with different people, or without the job entirely. I’d like to give props, though to the clinic staff that helped clean and bring new dentist supplies out for the students it’s obvious that the community would not be as strong without them being there. And the office would not be able to run without them."