Tend Flatiron
29 East 21st Street, Manhattan, New York, United States
About the Tend Flatiron
Tend Flatiron is a modern and innovative dental institution located in the heart of New York City. Our state-of-the-art facility at 29 East 21st Street offers a wide range of dental services to help you achieve and maintain optimal oral health. Our team of experienced and friendly dentists are dedicated to providing personalized care in a comfortable and welcoming environment. Whether you need a routine cleaning, cosmetic dentistry, or restorative procedures, Tend Flatiron is committed to helping you achieve a healthy and beautiful smile. Visit us today to experience the difference in dental care.
Photos of Tend Flatiron
29 E 21st St, New York, NY 10010, United States
Opening hours of Tend Flatiron
Monday:
07:00 - 17:00
Tuesday:
07:00 - 17:00
Wednesday:
07:00 - 17:00
Thursday:
07:00 - 17:00
Friday:
07:00 - 17:00
Saturday:
08:00 - 16:00
Sunday:
Day off
Reviews of Tend Flatiron
"It’s a disappointing experience dealing with Tend’s billing and customer service. I have awful lots more back and forth than I expected from Tend’s level of operation. The billing team has no clue on how to do proper billing and deal with 2 dental plans. Further more, they still charged me even after my insurance paid them! My local dentist office never has a problem with my multiple dental plans and claims. The customer service via email is bad. it’s always someone new responding and they don’t even bother to read the previous notes/communications before replying and it’s such a waste of time to keep repeating myself and waiting for the right person to respond."
"very disappointed that they couldn't tell me until 2 days before that they do not provide anesthesia at any of their locations for wisdom teeth removal procedures. only laughing gas & stuff to numb. I wish I had this information before putting a deposit down for the appointment, and before my mom booked a flight and hotel. I had enjoyed coming here for cleanings, but it was difficult to receive information about my appointment. I was calling for a few days before anyone knew an answer, or called me back. the phone number is not specific to the studio, and you may be on hold for up to half an hour, transfered, then told to leave a message for them to call you. If you miss their call, you get to go through the process over again."
"My experience was wonderful. Staff and dentists are all warm, caring, and nonjudgmental. I had questions regarding billing, but they addressed it professionally and quickly, which made me feel like they genuinely care about their patients. (Their customer care along with their dentists and oral surgeons are all so professional, caring and attentive!) I need a lot of work done, and I will definitely be turning to them for extensive dental work and regular cleanings in the future. Thank you, Tend! I’m very grateful."
"Update: 3 weeks later I have finally gotten them to give me my patient ID # but still don’t have usable reimbursement forms from them. If I didn’t think they were just incompetent I would think they were crooks. Everyone who works in the office is great and I am happy with the care I got. Low review is because of deceptive billing and total administrative incompetence from the overall Tend support team. I have tried for 1 week+ to get reimbursement forms returned, they've sent incomplete forms or broken files 3 times. Also no continuity with support team so I am having to re-explain each time. Check with your actual insurance to see if they're in-network (my cleaning was covered but they're not in-network which led me down this path)."
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