Adairs Riccarton Mall

"Today I was served by William. He helped me with two duvet sets for my little girls. My youngest daughter fell in love with a dolly and her birthday is coming up he helped me hide the doll distract her and secretly purchase it. I have it wrapped now waiting till July 22nd. His customer service was one of the best I have experienced recently and I just wanted to leave this review to let Adair's know I only purchased $300 worth of product because of his fabulous service. I have already recommended him to three friends. Thank you again for not being pushy and for serving us with empathy rather than seeing a mum with two energetic tiny children as a threat to display"

"If you order anything online make sure you purchase it months in advance. The shipping will take ages. I ordered something for my daughters birthday 3 and a half weeks ago and still it has not arrived. That’s pretty ridiculous! I like this brand and the staff are friendly in store but online shopping is not what they are good at."

"Was served by a lovely lady named Tor today in store, she was very helpful and kind. Will definitely be a returning customer, she even convinced me to sign up to their linen club!"

"I just had the most amazing customer service from Debbie, Lisa and Cicily at Adairs in Riccarton. I bought 2 duvets and 4 pillow cases for my new motor home and I found the colours were not matching. They helped me exchange them and choose 2 new duvets with pillow cases and 4 contrasting euro pillow cases to dress it up. It was a very long process finding the right colour combinations and they were so patient and helpful. We even went 1/4 of an hour passed their closing time to get it sorted. The end result looks stunning thanks to their extra effort. Update; October 2021. I've just got a second ensemble with the help of the girls at Adairs in Riccarton. It looks as amazing as the first one, photo attached."

"I purchased a duvet cover with the matching pillow sets, unfortunately there wasn't stock instore however I was able to order instore for another store in NZ to send stock. I had to pay $10.00 to get this stock down, this would be the first time I have ever had to pay for a store to do a stock transfer. Considering I was also spending nearly $250 I think this is quite disappointing. I also had to wait a week and a half to get the stock instore due to set ordering days Adair's has - with the quick freight services we now have, I'm also disappointed in this. When I went to collect my items, I had 4 pillow cases and a large duvet and was not given a bag. I was given an option to pay $3.00 per bag! Again, bit of a sad service considering the amount of money spent and time I waited for the actual product. It's a shame as the set is nice and the original service I had received in store was so good."