La-Z-Boy Christchurch

"Very Dissapointed with the various stories they have been telling with regards to the delivery. 1st story on the day of purchase (12/02/2023) We can see all items are in stock in our Tauranga warehouse, it can be delivered early April. 2nd story (09/03/2023) We have made a mistake with your order.Your 2-piece set has been sent to CHC, but the 3 piece has been sent to Auckland warehouse by mistake. We will dlever the 2 piece (which they did) however the 3 piece will be delivered begining of April. 3rd story (28/03/2023) We have an update to your delivery, unfortunately. we have issues getting your stock into New Zealand (wasnt it in NZ all this time), so it will be getting further delayed till end of April. When we called the store, we were told that we may be able to get one from Tauranga warehouse, but it will take a couple of weeks. Almost 2 months since the purchace and we dont have our goods yet. We are expecting family from overseas and by the time we have the sofa they are gone. Seriously, I am sick of hearing different stories each time. If it is not in New Zealand, why can you not be upfront with the customer, we couldve looked for a different model or store. I have serioulsly lost trust with Lazyboy New Zealand. My account number is 306902 Would NOT recommend to anyone at all."

"Appalling "service". tl;dr I went to the store to replace my current La-z-boy recliner chair. As a person living with chronic illness/disability, who practically lives in her chair, it is important to me to choose the correct product, even if it is a large expenditure compared to my income. Unfortunately, when I came to the store, the salesperson, who had greeted us in a friendly enough way, when we first entered, seemed to quickly make up their mind that we would not be the kind of people who could afford their product, and treated us with an utter lack of professionalism. True, they went through the motions, but every part of their demeanour made me feel unwelcome and as if I was wasting their time (despite there literally being no other customers in the shop). I don't know what was perhaps going on in that person's life to make them act possibly less than their usual self, but this was unacceptable. Prejudice is ugly and all people deserve to be treated with dignity."

"Had a great experience purchasing a lounge suite with La Z Boy. Was great to find a place that had plenty of couches with high backs and a wide range of materials. Staff were friendly, helpful and made the process easy. Wait time is reasonably long but this worked with out situation."

"Jamie spent considerable time with us assisting in our selection of a suitable recliner for our new unit. He was very helpful and made appropriate suggestions to assist in the selection process. Would highly recommend him."