New World Southmall

"I only shop here because it is local and convenient. Parking is horrible in the southmall car park!! Old fashioned supermarket but it seems the owner is currently trying to make it look a bit better with new shelving etc. I also commend the owner for no longer stocking single cans/ bottles of alcohol. The staff here are always lovely and helpful, despite working in a supermarket like Southmall where there is probably more trouble than other supermarkets. However the past wee while I can’t help but notice the store seems to not be as well stocked and not have as many staff there especially in the seafood / deli area. The lady that looks after the bulk bins is lovely. I see people trashing that area and touching the bulk bin products ( yuck!) when she isn’t looking but she always tries her best to keep it nice and clean and I notice a Maori lady working really hard rushing around helping customers refilling the seafood and deli and doing her stuff at the back and never seems to have assistance and the other day I saw she got blasted by a customer as the customer moaned that they had to wait for her when she was helping another customer. Store staff do not deserve to be treated that way."

"I usually shop at this new world only because it’s closer to where I live and I recently tried online shopping with them . I got food for the week including meat , now the chicken nibbles I ordered looked fine but when I went to pick it up to put into the freezer omg! The smell was horrible and this told me the chicken was off . I ended up emailing taufi about this and she kindly sent a reply saying she’d refund me for that and send another lot of chicken nibbles . I had been sent the email saying the refund will happen but I hadn’t received fresh chicken nibbles as promised nor did I receive any following emails , there was just no more contact afterwards."

"Hey the store is fine,its NW but,as a disabled man living in Sth Akl i would love to see the disabled parks enforced. That is the reason for 2 stars,i am tired of driving to the Takanini NW just to get a disabled park."

"My shopping experience was absolutely terrifying. Security guards shadowed my every move, making me feel uneasy and scrutinized. To add to the nightmare, the parking situation was horrendous, resembling a chaotic traffic jam rather than a simple parking lot. Frustration grew as I circled endlessly, searching for a spot. How could such disarray occur in a place designed for convenience? The ordeal left me bewildered and vowing never to return, yearning for a smoother and more peaceful shopping outing in the future."

"It's not so much new world itself. it's the mobility parking there. People think it's fine to park there without a mobility card, and the management dont seem to mind either. I have made many complaints, but nothing ever gets done."