New World

"Don't normally shop here, but shopping in Mall so did some shopping. Love the wide aisles. Well stocked shelves. Love the cabinetry for fruit, vegetables etc"

"Price labels are misleading/ club price confusion. First time I found it like 4 years ago. Why?? Misleading labels r making more profits or what ? Same now. So disappointed. I’m not going go to that branch again."

"I picked up a click and collect order on Monday 19/06. I went to cook with the chicken on Wednesday 21/06, the chicken was grey and stank like rotting meat, the expiry date was 21/06. It should not already be rotting by the expiry date. Especially since I bought it 2 days prior. I checked the beef mince as well, expiry date of 22/06 and the mince was brown/grey and stank too. This is not good enough New World. I will not be doing click and collect or getting meat from you again."

"My card was stolen and cancelled by my bank this morning. I had a delivery order scheduled this afternoon so I went straight to NW to advise them and ask if I could pick up instead. The man in charge of online orders proceeded to lecture me for several minutes in front of the check-out that I should have picked up their multiple calls about the order (of which I have no record of receiving). He was very skeptical that I did not receive the calls and insisted on taking my number down. He stated several times that I inconvenienced the store by changing to pick up and that I would be charged a collect fee. I understood this but he repeated himself several times. He said that I should have had my card working for NW. Well I am very sorry that I did not organise to have my card stolen on a different day (!) I explained several times that it was out of my control but he did not want to hear it. Very disappointing service when I was already having a stressful day. Customers should not be told off like they are children. On top of that my order was brought out with many items missing and I had to go back in to locate them myself. Will not return here again after many years of patronage."

"I went to buy my groceries to this New world, and I saw one of my favorite snacks for 2.69 a bag, I felt that was a god deal and I grabbed them all, and when I was paying in the machine the machine charged me 3.69 per bag, I told the staff and they didn’t care, they keep insisting it is because I used an Airpoints card not the new world card and after a lot of back and forth I finish buying it for 3.69 as I was with my baby and didn’t want to be there fighting, but now I see the picture and 2.69 is the regular price! There was NO promotion, I got scam by this New world and their false marketing!"