Quest on Hobson Apartment Hotel

"I had a wonderful stay at here. The location was perfect, close to many attractions, restaurants and shops, and I could even stare at Sky Tower on the balcony of the room.The apartment was spacious, clean and comfortable, with all the amenities I needed. The staff was friendly, helpful and professional. I would highly recommend this place to anyone looking for a great accommodation in the city. ⭐⭐⭐⭐⭐"

"No where to park the car when checking in. Reception desk not attended over the weekend and door was locked. Was just lucky someone else staying there was at the door and let me in and called the manager for me so I could check in Room was clean and tidy. Requested a 2 bed apartment and was given 2 x 1 bed apartment with no adjoining door. Car parking provided but was a very tight squeeze. We had a corolla hatch and still struggled to park."

"Location is great. Just 5 min walk skytower bus stop. We catch Skybus from airport with bike bags. Perfect location. Rooms have washing machine and dryer . Perfect for cyclists. We will certainly back again for sure"

"Room smelt odd. Very cheap furnishings. Shower gel dispenser broken which was irritating finding out when already under water. Air con very loud and shower noise from other rooms kept me up at night. Also, right on main road which noise travels t rooms late at night too. Very noisy all round. Not dirty, but just well, a little grubby. No-one on reception when we arrived late (with a few others) and all had to wait until someone arrived 15 mins later. For $220 a night I would have expected not a lot, but a little more."

"If I could give this 0 stars I would. I booked to stay here for a concert that was cancelled due to the severe weather and flooding in Auckland. I cancelled our accommodation as soon as the concert was cancelled as this was an evolving event that turned into a state of emergency. We were unable to cancel before 48hours. I asked for the cancellation fee to be waived as there was no way we could travel to Auckland. It would have been unsafe and irresponsible. The staff on the other end of the email have been so unhelpful. I am not willing to take the credit offered that I need to use within 3 months as it still feels irresponsible to be planning travel into Auckland given the devastation and I also now have no wish to stay here ever after this ordeal. I am now out of pocked $370 for a room we could not stay in. My emails feels like I am talking to a brick wall and not an actual human. I do not feel like a customer. I am disappointed and disheartened as I have stayed at Quest Newmarket many times with wonderful service. A very negative experience."