Parakai Springs Lodge

"There was no welcome letter to let me know check out time or how to contact anyone. There was no toilet paper when I arrived so I had to wander around the place trying to find someone to help me. The spa bath didn't work and there were no instructions or indication that it was broken. Two packets of coffee were opened in the tray on the kitchen counter when I arrived and it was wet and sticky. There was someone's old hairbrush in the bedside table. There were no towel rails and only two bath towels -- no hand towels or wash cloth. The bathroom amenities (shampoo, conditioner, soap) were attached to the shower wall and were horrible, not as shown in their pictures. No one was in the office when I checked in and when I left. There was a pool (spa?) but no signage or any information about times of operation or how to use it. There was a hole (burn mark?) in the decorative bed cover. There were no blankets and I couldn't get the heat pump to blow warm/hot air – I own a heat pump so I know how to use the controls. There were two little windows in my room that were near the floor – very strange! The view from my balcony is of a construction site and a spa across the road – not the beautiful view shown in their photos. The free Wi-Fi kept dropping out so I gave up using it. The only thing nice about the place was the pretty garden and the bed was comfortable."

"Absolutely terrible service booked through Expedia had a price and a quote to pay as we arrived the business Then tried to charge there own desired price and rip my elderly parents off when requested to speak to the owner/boss the woman that was working on the 5/5/2023 at 2:30 pm then said she does not have to provide them with any contact details as she is not allowed to and was obnoxiously rude and not understanding at all we tried to give her the proof and she denied everything and was still trying to get $280 dollars from my parents when we had the booking and receipts for $173.90 they then took it upon themselves to then take $280 out of my father’s accounts without permission and when my parents requested a refund they denied giving it back through card and gave cash this business is dirty and a scam and will be taken to the fair trades act !!!!!!! NOT TO MENTION IT WAS ALSO HER BIRTHDAY DISGRACEFUL ."

"Very disappointed in our stay here..The water was cold so unable to have a hot shower or spa bath..we boiled the kettle for hot water, contacted the managers who told us to turn the tap on and off again..made the water temp worse. Stains on the carpet basin in bathroom didn't drain very well and we had to put the bedspread across some very low windows as to much light in the night and only frosted glass. The bed linen was lovely and fresh, but could have done with an extra towel each, 1 flannel and handtowel between us..the heat pump ran cold and wouldn't warm up. For us to get away and stay anywhere is a treat..sadly this wasn't. Oh and wasn't sure if we were allowed to use the pool as people in there with a dog"

"There were NO HIGHTLIGHTS to staying at Parakai Springs Lodge, in fact we didn't stay. The unit was like being in an old ashtray, blood stains on door, skirting boards, bed, dirty fridge. Asked for refund which has not been forthcoming. Room was disgusting, only in room 20 minutes and decided couldn't stay in those conditions. The photos and text on their website does not portray the true state of this establishment and conditions. This is not a 4 star establishment as they state, lucky to make 1 star."

"I had been wary of booking here reading some of the other reviews but my stay way great! Nice place, clean rooms, the private spa was the highlight. Nice staff and in an area that felt safe to leave my vehicle outside. Thanks for a great stay"