Barkley Manor - Daycare, Training, Grooming for Dogs

"Be very careful about their terms and conditions as they are very unfavorable to the dog owner. I will make a formal compliant to the commerce commission and Consumer Guarantees Act about what had happened . I started to send my dog to Barkley Manor about a year ago. At first I thought it is professional and cares about my dog. Later they kept ringing me about my dog having a small fight with some other dog and that I need to pick him up as soon as possible? Both me and my partner never saw my dog having a fight with other dogs since we got him when he was 3 months old. He has always been smart and good. I have question mark on whether they are telling the truth. Like most people , I have my work commitments and cannot just leave work whenever they request? As I need to be responsible for my work at hand but only got response “ they only care about the dog “. How ridiculous- based on Contract Law / Consumer Guarantees act, I am the owner / consumer that signs the contract with them but they simply don’t care about you at all? As a day care school, should they not have some process in place rather than request the owner to leave work immediately to pick up the dog and don’t care about whether they need to work and arrange the things at hand? What kind of service is that? One month ago I had to fly to Australia for an urgent trip and forgot to cancel the standing reservation. Later got email from them that they need to charge me for that day’s day care. I explained to them later and asked if that charge can be waived as it is urgent situation but got no response from any of them. Later I had to resort to law to request the refund challenging them about charging me when the service was not provided. Guess what - They simply kicked my dog out of the day care because I was requesting a refund when no service is provided? The accounts lady bluntly said “ the service has been provided” when I was in Australia and my dog was at a friends’s place, didn’t go to day care at all? How could they bluntly say something false like that? This is New Zealand and you need to comply with law and be responsible for whatever you communicate with your customer. They might have many customers and be a day care that has existed for a long time but none of these give them a right to distort the fact and say something that is clearly not true."

"The staff and facilities are fantastic. William loves going there and really enjoys himself. The only problem is they don't open till 7.15am so to drop William there I have to be late fir work."

"Amazing doggy daycare. The staff are friendly, caring and know most of the dogs (even if you only come once/week). They separate the big and small dogs which is reassuring. My dog is always super excited when we arrive and tuckered out when he leaves."

"Pickle has attended daycare at Barkley for over a year now after graduating from the puppy school. We were taught the skills we needed to best support our pup from the start and had the support to discuss specifics we needed help with. We adored hearing about her friends and seeing photos from her day on the facebook page. Pickle LOVES daycare and her aunties and even when we started working from home we kept a regular booking as a treat day for her. She loves the show too and seeing her friend Bartok helping yet another rescue. Thanks Barkley!"