Quest Atrium

"Stayed at the Quest Atrium for 5 nights. As I arrived after 8pm, I had to check in by phone. The agent over the phone was abrupt and not particularly friendly, but the process was simple enough. In person staff were far more friendly and happy to assist. Room was a little older than I expected but this wasn’t necessarily a problem. One of the lights in the room did not work, but this was the only real issue. There was a strong food odour throughout the hallways that occasionally reached the room. I was a little surprised by the use of a portable air conditioning unit. It was not overly strong. It was also disappointing that I was unable to adjust the temperature as the room did get a little stuffy at times. Location wise, this hotel isn’t ‘perfectly situated’ but is still within walking distance of most things. There are not many food outlets in close proximity."

"I helped a man write his letter to his case manager at winz in the reception area while trying to get a refund for the 2 nights I booked. The room was not remotely what I expected when we booked it. My partner and baby got invited to a very loud party opposite our room and a man who said he worked at the hotel walked into the room on my partner while I was parking the car. I WOULD AVOID THIS HOTEL FOR YOUR SAFETY."

"The Quest Atrium was a great place to stay. Centrally located. Short strolled via James Cook hotel elevator and you’re in the heart of Lambton Quay and shopping bonanza awaits. Place was well equipped with amenities. The washing machine and dryer combo was handy and saves washing when returning home. Staff was warm and polite. Thoroughly enjoyed our stay and will definitely recommend and return."

"It was a very pleasant stay. The staff were very friendly. We had 2 single bedroom apartments for our family. Both room were clean and good size. The location just perfect, it’s in CBD and we can just walk everywhere. Thank you Quest Atrium!"

"Talk about false advertising! The photos for the room I booked were alot nicer than the actual room. We had a slide door that opened half way, had no balcony and a broken hand rail. Smelly hallways, probably due to MSD clients living there (which should also be stated) chipped paint, burnt kitchen bench, sticky instruction pamphlets and the pool isn't apart of the building so don't be fooled by that either. Won't be back, and don't recommend to anyone"