The Shepherds Arms Hotel

"Review is for restaurant. Just ate there tonight. Lemon lime bitters were gross, replaced. Kids nachoes served spicy on a plate that had been in the oven so was far too hot to touch. The burgers were average and salad was drenched in oil. No steak knife for steak. Had to remind them for the kids free drinks - twice, 'm normally quite fair with reviews but I won't be going back here."

"Well-stocked, clean rooms in a charming old building. Staff are accomodating (My flight arrived very late and they happily arranged a late check-in for me with notice despite their reception hours not extending to the time of my arrival), bed was comfortable and had an electric blanket, and the whole process was nice and straightforward. Thank you :)"

"This place was one of my favourites in Wellington, sadly no longer. Ate here with friends a couple of weeks ago. The following day on looking at my bank account, I see they had OVERCHARGED me by $100. Called, left messages, emailed them. Received ONE phone call where the manager, someone I had previously held in high esteem, told me he'd talk to the girl who took my payment and ring me back. Did not hear from him again. I rang again and was told by another member of staff to send them my bank details. I did this and Finally after 3 days, was refunded my $100. No APOLOGY and no 'Gesture of good will' offered. Read another review where this happened before. Great food and previously loved the staff. This is very disappointing."

"Booked a room as we had an early sailing on the ferry. Check in was easy, took our bags to the room and went to the bar/restaurant to get dinner. Great food and friendly staff. When wr went to the room and checked a bit closer we found the bathroom was great till you looked up. The ceiling was a mess of old cracked paint and black mold, like horror movie level cracked paint and mold. We immediately went to the manager and informed him and without missing a beat he offered a full refund. Was very pleasant and helpful, but also not surprised in the slightest."

"Had lunch here after a bridal fitting with daughter across the road. Really liked the atmosphere, large bar area. Great menu. Espresso martinis were good! We ordered squid, fries, chicken burger, tacos. All our food was excellent, good tasty pub food and affordable. The winner was the garlic loaf, best I have ever had anywhere in NZ! The bread was delish and the whipped garlic butter was perfect. Would definitely go back!"