Amart Furniture Darwin 660 Stuart Highway, Berrimah, Northern Territory 0828

"I recently had an extremely disheartening experience with a darwin Amart furniture store that left me feeling frustrated and upset. I ordered the furniture last year December 2022 which wasn’t delivered on time as promised (as per purchase order delivery time is 8-10 weeks). When I went to store I was told I need to wait for 12 months to receive my order, I already spent 6months To make matters worse, my encounter with one of the front staff during this follow up was unpleasant. Her demeanor and attitude were exceptionally rude, leaving me feeling disrespected and unimportant as a customer. During our conversation, it was evident that she lacked empathy and were completely indifferent to the inconvenience caused by the late delivery. Her dismissive behavior almost brought tears to my eyes, as I had expected a level of professionalism and courtesy that was sorely lacking. I will never ever purchase form darwin Amart store. To this lady, if you don’t know how to deal with customer service why are you even in your job."

"If you would like your furniture received in a timely manner or to be kept informed about delays, shop elsewhere. It doesn’t matter when you order or how much notice you give, it will always be someone else’s fault when your order isn’t ready- flooding, shipping delays, problems at the warehouse etc. When you call to try and sort out the problem you will get nowhere and end up waiting endlessly for your furniture to arrive. An incredibly stressful experience. I would not shop here again."

"Such a bad customer service…. We ordered a new couch and had to wait for more than four months. When we got it they only gave us half part of the couch which was damaged. We tried get new one again but didn’t get a good response from the people there. Waste of time and money. Never going back there anymore."

""Zeus" at the front desk, how rude are you? Power trip vibes. My mother bought an outdoor setting that was over $3k, she had it delivered, was 4 weeks late when it had finally arrived. One stabilising foot was missing on the table. She had checked the packaging 3 times. My mother called in the AM, she spoke to a young girl who was actually very lovely and the girl told her to come in and they would try and assist. We went in and spoke to a gentleman at the front counter around 4pm and this 'Zeus' interrupts, never giving us eye contact (obviously didn't believe us). She said they would have to order a new foot, my mother said she can't use the table so if we were able to have a foot from the display. We didn't think it was that much of a huge ask but 'Zeus' said that was not allowed and we had to return the whole setting (after it was already assembled) so they could replace one foot.. and expected my mum to pack it all back up and drop it back. What made me angry, was the way my mother was spoken to, even after being so polite and just asking a question. Zeus if Customer Service is not for you, why are you doing this job? Thankfully the gentleman was able to help out."

"I am getting disappointed with the team who handled my situation. After almost two months now since we've settled our payment to pay all our account using a finance, seems like they are no longer interested on sending us back any update about the gift card that I bought that ended up of not using them and now I'm having my second repayment with interest. Two months have passed now and still waiting for them to reverse the process to get my refund. I'm getting hopeless now. I wish by doing this I'll be able to get to the right person to resolve this matter."