PETstock Country Derwent Park

"Great range, pity about the customer service. Not overly friendly and cheerful."

"Great new look to the store and now a better variety of tropical fish. And a small variety of dog coats . But a lot more and varied sizes on line."

"Love the friendly, helpful staff. Great range of products for all types of animals."

"Again, as with another pet stock store I have a similar expression except fat worse. I actually have to bus and mostly walk to this store once or twice a week to get the supplies I need cos they don't sell them anywhere else. The staff are extremely rude . Especially one young girl who I would name of I knew it. She is a very fake person and very creepy. She follows me around the store when she knows I am a regular who knows exactly what I want...yet she glares at me like she thinks I'm gonna pinch something. So rude. She says 'have a lovely day" like it's a robotic thing that's programmed into her mouth and it's quite obvious she doesn't mean a word of it. She sometimes says it 5 times during the transaction hoping to get rid of you faster. She has zero product knowledge. I cringe when I walk in and see that she is there. One of the other staff members is nice and knowledgeable but she doesn't work there so much as before. So mostly I get the rude fake one. Not funny but lol. Zero stars because of her and the terrible distance and out of the way location they are in. Prices also through the roof. I'm sure they'll hate me more than ever now . Oh well!"

"Man the fish tanks don't even have real gravel or sand or substrate in them- just a vinyl contact stuck to the bottom with a picture of gravel! Never before have I seen penny pinching taken to this extreme to save a buck, denying fish gravel in their tanks, but printing a sticking a photo of it on the bottom of the tank?? There were Kuhli Loaches in those tanks and those fish are gravel burrowing fish by nature and they had nowhere to go to escape the harsh tank lighting and they were stressed out big time. Also, we saw this goldfish in there and we were pretty sure it looked like it had the hayfever and needed an antihistamine or something"