Novo Shoes

"Extremely rude older lady with dark hair. Rolls her eyes at customers, speaks in a condescending tone. Over speaks when I am asking another team member a question. This is not the first time I have had a bad experience at your gateway store because of this lady. She is extremely unfriendly, stands behind the counter and ignores customers, not helpful at all. I have been helped by a young girl who I believe her name is Caitlin- she is a great asset to your store and always goes above and beyond. It is a shame she can’t be there more often as opposed to the unfriendly and unprofessional older lady there. For this reason I will shop online or elsewhere."

"The ladies that used to work here were lovely, but the new staff here are absolutely horrible. I went in store today and one of the ladies (with the black hair) that was on shift was basically yelling at the other lady that was on shift. I tried on a couple of heels, which I was going to buy one them, but I politely asked for a different pair as the heel had glue marks on them. The lady (with the black hair) was so rude and said whats wrong with them and I explained the seeping of glue and she said that’s the only pair they had (which is fine) As I asked her if she could check stock for another store, she continued with her rude attitude and made remarks like “yup, you can go driver to another store” and was dismissive as I was not buying from this store. I have bought the heel from the Carousel branch where the girls were absolutely pleasant"

"Walked in to get a pair of ball shoes lady called Caitlan served us she was the most understanding and nicest lady i’ve ever had serve me a massive thank you to her and such a beautiful person and the easiest process ever, she knew exactly what i wanted and had no problems!"

"Horrible experience. I visited today 14/11 between 11-12.30 and the lady forced me to try size 8 whereas I am size 9-10. She was literally yelling at me and told me that I have got no idea of shoes size as they could be different for different brand . The shock look on my face by her way of talking she did soften her tone and offered me to order my size , but by that time damage was done ."

"Be careful of fraud and stupidity of employees. Wife tried on shoes and asked to buy it. Right after paying for it, before even leaving the counter, she noticed the pair of shoes was not what she tried on and was told the colour she wanted had sold out. She asked for a refund and was told that Novo don't provide refunds. So now she's left with pair of shoes that she doesn't want, because of the employees mistake and unwillingness to correct it."