Plush Gepps Cross 750 Main North Road, Pooraka, South Australia 5095

"very poor customer service. It took 6 months to send us our orders. thay never had a estimation date in this period. after 6 months we've been asked to pay the whole money to deliver the order but they postponed our delivery for another week. I never buy anything from this store, and never recomend it to anyone."

"Waited 8 months for a lounge only for it to arrive with a stain on it. Called this store and they told me to call customer care. After buying an expensive item and waiting that long, it is not unreasonable to expect the store to sort it out. I as the customer should not be spending 2hrs+ on the phone to customer care with no answer!"

"We feel this company has blatantly ripped us off and they are ignoring our attempts to contact them. We purchased an expensive leather lounge (retails for $8,000) that hasn’t even lasted 2 to 3 years - plus we bought an additional $400 supposed “warranty” that isn’t worth the paper it’s written on. As soon as they take your money, customer service with this company is non-existent. You would imagine at least the store (Gepps Cross) that sold us the lounge (and happily took our money) would get back to us as we were their customers - but no. They clearly couldn’t care less either, just like the company’s Head Office. I’ve dealt with many furniture shops in my life and Plush is by far the worst. We’ve had other leather lounges that have lasted well over 10 years with no sagging or discolouring, yet we didn’t even get 3 years out of this one. This goes to show the “quality” of Plush’s furniture."

"we had a fantastic purchasing experience at the Gepps Cross store in early July 2021. Kirsty was amazing and her knowledge on the plush products was excellent. We never felt any pressure from her to purchase. We went to the other stores within the complex and found another lounge similar to the one at plush which was a bit cheaper, but we ended up going back to plush the next day as we felt the quality of the plush lounge was far greater, (obviously costs more) We also felt that with the great customer service that Kirsty gave us, we wanted to give her our sale. We now have had our new lounge over a month and love it!"

"Got the most awesome sofas there. A bit pricey but worth it in quality. The showroom is large but was purchased pre-scooter so I cannot judge how that would go. Sales staff were good not pushy and we did run the poor guy ragged by changing our minds about a half dozen times and sitting on nearly every piece of furniture."