The Good Guys Gepps Cross 778 Main North Road, Gepps Cross, South Australia 5094
About the Business
Welcome to The Good Guys Gepps Cross, your one-stop shop for all your furniture and home goods needs. Conveniently located on Main North Road, our establishment offers a wide range of products to enhance your living space.
At The Good Guys Gepps Cross, we understand that your time is valuable. That's why we now offer an online form for all your returns, refunds, repairs, and exchanges, making the process quick and hassle-free. We strive to provide excellent customer service from day one, which is why our Gold Service Extras Members enjoy exclusive benefits such as StoreCash, access to special offers and sales, and product care from the moment of purchase.
For our valued members, starting your report online ensures speedy service, while lodging a claim initiates the swap or screen replacement process. We also offer the Latitude Gem Visa credit card, which new customers can apply for and be approved, providing additional financial flexibility for your purchases. Terms and conditions apply, so please visit our website or in-store for more details.
Earn StoreCash by meeting qualifying conditions, including signing up to StoreCash and downloading the Digital Wallet before making a purchase. Be sure to refer to the StoreCash terms and conditions for full details, including how to receive notifications when StoreCash has been credited to your Digital Wallet. Visit our website for more information.
We negotiate the best deals for you, so discounts apply to the current ticketed or advertised price. Keep in mind that our products may have been sold below the ticketed price in some stores prior to the discount offer. Please see individual product listings for more information.
Time limits and additional terms and conditions may apply to certain offers, so be sure to check the product details for specific information. We also provide a bonus service within 30km from our store, with additional charges applying after this distance. Exclusions and further terms and conditions may apply, so please refer to the product details for more information.
For our mobile customers, we offer special deals for port-in and new customers. Please note that certain exclusions apply, and the bonus will be issued once the connection has been approved.
Store Credits are sent via SMS or email, with expiry dates varying by promotion. Please note that some types of gift cards, Epay cards, and agency brands are excluded from this offer. Visit our website for full details.
When it comes to device trade-ins, we offer various options through our partnership with SquareTrade. The trade-in offers may vary based on factors such as the condition and age of your device. You must be at least 18 years old to be eligible for a trade-in transaction. Please ensure you remove all data from your device before shipping, as we and SquareTrade are not responsible for any lost files or data.
For any home services such as gas fitting, electrical, or plumbing work, we partner with licensed subcontractors to ensure safety and compliance. All necessary certificates are issued by these licensed subcontractors. Please note that Home Services Network Pty Ltd, trading as The Good Guys Home Services, does not perform these services directly.
As a special offer, spend $50 or more in one transaction using your Spot. Buy Now, Pay Later account at The Good Guys Gepps Cross until September 30, 2023, and receive a $20 The Good Guys eGift Card. Refunds, chargebacks, and special promotions do not contribute to the spend criteria. This offer is limited to one eGift Card per Spot. Buy Now, Pay Later account, which must remain open and in good standing to receive the $20 eGift Card. Full terms and conditions apply.
To stay connected and receive updates on your StoreCash balance and current offers, simply enter your mobile number and request a verification code via text message. Once verified, you'll have access to all the latest information.
We look forward to serving you at The Good Guys Gepps Cross, where we strive to provide the best products, excellent customer service, and exclusive benefits for our valued customers.
Photos
Location & Phone number
778 Main North Road, Gepps Cross, South Australia 5094, Australia
Hours open
Monday:
9:00 AM - 5:30 PM
Tuesday:
9:00 AM - 5:30 PM
Wednesday:
9:00 AM - 5:30 PM
Thursday:
9:00 AM - 5:30 PM
Friday:
9:00 AM - 5:30 PM
Saturday:
9:00 AM - 5:00 PM
Sunday:
9:00 AM - 5:00 PM
Reviews
"What do you need in the way of electric devices for the home? I've never seen so many washing machines and tv's in the one place. It was a surprise to see such a large store, bright and clean with helpful staff"
"Tried multiple times (calling) to get through to TV department with no luck and always they hung up on me. Spoke to 4 different people but Not the Tv department . If you guys are busy you could've simply taking my details and call me back. But look like you customer phone service is not important."
"Best good guys in Gepps Cross for Samsung Soundbars ... especially the incredible q990c 11.1.4 Dolby atmos with rear speakers and massive subwoof"
"Got a previous model TV and sound bar for a great deal.. I regret not getting the salesman's name.. he went to a lot of effort finding the best product and deal for me.. I guess you can see who it was from my name.. he went over and above. the guys in the warehouse were also nice. thanks all"
"I went to this store on the recommendation of a friend who had shopped there recently for the same product I wanted, specifically because she received a discount for an Apple product. Her product was on backorder and she was told it wouldn't take long, so I thought it should be fine if I get one as well. However, the person who placed my order actually requested a product that isn't even available to buy anymore. The only reason this was discovered is because I called to follow up on the order progress. Then I was told that they had no idea when the iPad I wanted would actually arrive but could get the larger storage model from the Noarlunga branch within a few days, which was fine. A while later, I called to see if it had arrived and had to get bounced through about 6 different staff before someone told me they had no idea and they'd call tomorrow. The next day, 4 days after they said they would send it, I was told it hadn't left the store after all, but that they would send it off now and I could expect a call and that it would arrive the next day.Two days after that, I called to see if it had arrived, and it turns out it had but nobody had notified me. This was a very frustrating experience because a lot of things had gone wrong and were only found out because I had to keep following it up with them. If I had left it, I would have still been waiting for a product they don't even sell anymore. Most of the staff were pretty dismissive, which was difficult since I was trying to explain there had already been a series of errors which warranted my concern, but there were a handful of very patient and understanding staff who tried to help me, and I appreciated that they took the time to work out what was happening. When I was finally able to collect my iPad, it was in the box pictured below, with the security strips partially lifted off. I was disappointed. My friend had also had troubles with her order and cancelled it and then bought one from JB HI FI which came from interstate within 2 days in great condition. In my case, the iPad itself was fine, but after all the chaos it took to finally get to pick it up, I was annoyed that it looked like it had just been chucked in the footwell of a truck for a week. Wouldn't recommend ordering or buying a product on backorder, since about 7 different things went wrong and most of the staff were indifferent."
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