Spotlight Gepps Cross

"After looking on line to purchase a Friskars cutting blade & according to the website it was in stock I went to the Gepps Cross store. I went to the appropriate section & was unable to find it, so I went to the front 'service' desk & asked the girl to look it up & yes it was supposed to be in stock. She directed me to the Party service desk for assistance. No one there so I rang the bell 3 times, still no service. I made my way to the haberdashery section where someone was serving. After waiting there to ask, she said they were short staffed & tried to call someone. After 5 more minutes of waiting at the party desk again I left the store. I had wasted enough time. NOT GOOD ENOUGH SPOTLIGHT GET YOUR ACT TOGETHER. Two issues here: 1. Adjust your stocks on line accordingly or is this just to get more people into the store thinking there is stock 2. Ensure there are a suitable number of staff in your store to serve your customers"

"Went in for a return as the curtain I bought was not as explained really rough material I bought an curtain rack as well which was broken when I got home. Managed to return the curtain rack with lots of side roll eyes and really inappropriate attitude from one of the ladies talking to her coworker infront of me saying I have broken it myself and just want to return. The other lady speaking with the manager wanting to just find fault with this return talk to Connie and said I don’t have an cardboard in middle of the curtain which this return would not be possible without it and said I have to return with cupboard. Which will take me about 30 minute drive back ! The lady I got served by was nice she at least apologise but the other lady just had it with me she walked away. My mum is a big customer of this store purchasing about 1000 worth of curtains. my aim was not just returning things but the people and store needs to understand cheap old product in shelf would not be sell and they need to understand the return policy they write on their receipt to except it as well."

"First time I've been to this spotlight location and honestly it's the best one I've been to. The store layout was great, I noticed it right away when I walked in. The staff were nice especially the lady at the fabric counter I forgot her name but starts with C. I definitely will be coming back to this spotlight store instead of the Trinity Gardens one I always go to. Completely different experience between the two."

"Friendly staff Had the item I was searching for, beaded backdoor (fly deterrent) door covering. . so my Adelaide klee kai pomsky crew could come and go on the warmer summer days. Looks great and is very functional Clean store, loads of parking I called ahead for availability Well stocked with so much gear and neat too! Pics with and without super happy!"

"It’s a large store and has huge variety however isn’t so great with in stock. Most sale items are not available and the party section isn’t that great and quite limited, Halloween costumes are hit miss. The Christmas stock however is coming in slowly and there’s always so much to choose from. The self serve price checkers are never working, so often have to ask staff, who are not always willing but are helpful."