Gabba Collision Repair Centre

"I never usually give places public reviews but this one really requires my input so it can warn others to not get their car repaired there. I was involved in a rear-end collision, which the car required some considerable amount of work done to it. It was a brand new 6 month old car before the accident occurred so I was really hoping that Gabba could take care and effort to help restore this car back to its nice condition. The job took almost 2 months to complete and the list of parts that were replaced, removed and placed was 3 pages long. Unfortunately the jobs done on the car were not done correctly and has required me to go to another collision centre for a rectification quote. This rectification quote contained the car being over sprayed, there were multiple chips around the exterior and the seatbelts and interior lights came out broken (even though it was working functionally after the accident??). If you are needing to get your car repaired, I strongly recommend another collision repairer."

"Extremely pleased with the service Gabba Collision provided, got my parents car back in the road in no time, went above and beyond to ensure that we were pleased with the final product. Highly recommend these guys for your vehicle repair needs."

"Absolute disaster! It took six months to get my car fixed because they kept forgetting to order parts- at one point the day before pickup they admitted they forgot to order a bumper and it would be another 6 weeks! How could you not notice a massive bumper was missing?! I first rejected the car because it was a basket case, then the second time they refused to let me inspect it and said I must take it now. It’s insane! Communication is nil and you must chase them on everything. The car is missing parts, has unrepaired damage, bodily fluid stains from the thief, and parts literally fell off at the car wash. I’ve lodged formal complaints with my insurer and neither of us can get a straight response from them. The owner refuses to engage and instead gets their receptionists to call. I don’t blame them for being ashamed. I could go on at length but the simple fact is avoid this place. Would eagerly bring any of these points up with management if they would call or email… Edit: I’ve since received a call from the owner who claimed to have not been told about the earlier issues, despite his staff refusing to give me his email and claiming he was never in the office. The owner claimed I ought to have messaged him on social media if I really wanted to reach him. He then went on to say that I was probably stalking him on social media because I was “miserable” and a “special type of person”. He kept saying I was “making things person” and not allowing him to have a life outside of work. He also asked if I was a computer and wanted to know how many versions of me were behind the complaint. It was a very strange call and I’ve asked my insurance to find a different repairer to resolve Gabba’s mess."

"Excellent customer service for smash repair for my parent’s vehicle. they were very respectful of my elderly parents and focused on the most practical and cost effective options. They also assisted me with a minor repair which they did not charge me for and which was excellent in quality. In particular a shout out to Garth and also the staff on the desk - very helpful and responsive. Thank you for your great service."

"For the positive comments, all I can say is, either your repair has done good by luck, or just being fooled just because it looks “new” or “okay”. Probably most 5 stars review are friends or dummy accounts trying to boost the stars in review. Shall you find a third party professional to assess their jobs done in details, you will find how dark this place can go in term of repair works, nevertheless, not to forget, they are an authorized insurance repairer if you know what I mean. I have no doubt Gabba might be good decade ago, and surely it is not what it was. To anyone who really loves their car, especially those in their first claim like I did, who don’t know what to do or decide, I would strongly suggest you take a look at my case before considering sending it to Gabba. In the reluctant event of my 5 days old brand new car from a Not-At-Fault accident for smash repair, I was given every assurance that the car will be returned as per brand new condition which is logical. So, due to the parts had to backordered, I waited nearly 3 months before I got a date for collection. A day prior collection, I called and confirmed, so I took a day off as the time was not assured, they just simply can’t as they have to assess on the day itself before knowing the time will be ready. However on the day of collection, I was called that the car was not ready. They did notify me another date for collection, which again, time cannot be assured. I do respect each company has their own operation system, and I did appreciate they wanted to fix it right, but it looped for like 4 times, just imagine the inconvenience caused for the time I have taken off from my work, for the time not assured. Also spoken with their so called “manager”, whom was rude, and not willing to help, the very typical “sorry, there is nothing I can do”, whilst both reception ladies desperately trying to help, whom I believe they deserve the title better. Upon collection, it looks “okay” as I am not professional enough to assess if satisfactory job been done. Took it for a wash and took a picture to my mechanic. Spotted was the head lights were not aligned. He reckoned I send the car over. The nightmare followed: - radar sensor circuit clipboard was not clipped and mounted, was dangling inside the engine bay; - air filter box broken and not clipped properly; - exterior panels were not aligned - interior panel repair was done horribly but so called to industry standard - screws were loose; etc. So I sent it back right the next day, they said they would fix it. Then, I sent back to my mechanic again and worse: - almost all panels were not aligned and one was so tight it scratched the driver door; - radar sensor circuit clipboard was zip tied!!! - interior panel repair improved but not to new car standard, more to that, if it can be improved, why don’t get it right the first time?! - And more screws found loose, etc. Small deal huh? Not only it looped again, more problems arose: - exterior panels were still not aligned; - windscreen vipers were off range; - now screw went missing; As I sense frustration and revenge from the repairers, the cleanliness condition returned was freaking horrible, do remember I sent for a car wash before, more to that - secondary damages!!! - Window weather shields were scratched; - Fog light cover was scratched; - Side mirror cover was scratched; - Car key casing was scratched; (witnessed myself few times they just throw to tray without care) - Steering wheel leather was scratched; etc. Once again, the car was 5 days old before sending to Gabba. It is highly unlikely that such damages would have pre-existed as it too, acknowledged by the insurance assessor. However, “This is the best I can do, good bye” was all I got from the repairer as I showed them the car key. Photos I took were so much I can only select few. Also do note, I did provided them more than sufficient opportunities. All I can say is, this repair center is a typical “insurance repairer”, very unprofessional. Do think twice before sending to them."